HVAC Service Manager

Job Description

Job Description

HVAC Service Manager
Location: Bozeman, MT
Salary: $85,000-$200,000

JOB SUMMARY:

At Comfort Systems of Montana, we're currently on the lookout for an experienced HVAC Lead Installer to join our dynamic team. This role is crucial for our mission to deliver exceptional HVAC services to both commercial and residential clients. As a Journeyman Installer, you will lead installations, ensuring both electronic and mechanical components meet our high standards of quality and efficiency. This position offers a unique opportunity to work on a variety of HVAC systems, including the latest in smart home automation and energy-efficient technologies.

ABOUT US:

At Comfort Systems of Montana, we don't just install HVAC systems. We set the standard for quality, expertise, and customer satisfaction throughout Southwest Montana. For decades, homeowners, businesses, and contractors throughout Bozeman, Belgrade, Big Sky, Livingston, and the surrounding communities have trusted us to deliver dependable comfort solutions backed by exceptional service. Our reputation has been built one customer at a time through honesty, craftsmanship, and a commitment to doing what's right.

We believe in building lasting relationships, not only with our customers but also with our employees and industry partners. Our team is made up of high performers who take pride in their craft, support one another, and never settle for average. We invest heavily in ongoing training, leadership development, technology, and creating opportunities for personal and professional growth. We offer competitive compensation, career advancement opportunities, and a culture that feels like family. Whether it's team events, company BBQs, outdoor adventures, celebrating wins together, or simply helping one another succeed, we believe people perform best when they genuinely enjoy where they work.

If you're looking for a company that values excellence, integrity, accountability, and continuous improvement, Comfort Systems of Montana is the place for you.

CORE RESPONSIBILITIES:

• Lead & Develop the Service Team: Recruit, onboard, coach, and mentor both residential and commercial technicians and dispatchers while conducting regular performance reviews.
• Manage Scheduling & Dispatch: Oversee daily dispatching to ensure timely, efficient service calls and balance workloads for optimal first‑time fix rates.
• Ensure Outstanding Customer Experience: Own customer escalations, resolve issues promptly, and follow up to confirm satisfaction, driving “customers for life.”
• Quality Assurance & Compliance: Implement and enforce service standards, safety protocols, and licensing requirements, and audit completed jobs for workmanship and documentation.
• Inventory & Equipment Oversight: Maintain parts and equipment inventories by forecasting demand, controlling costs, and managing vendor relationships.
• Process Improvement & Reporting: Analyze KPIs like response times and repeat visits, implement corrective actions, and generate regular service reports highlighting trends and opportunities.
• Budget & P&L Accountability: Develop and manage the service department budget, track expenses and labor costs, and identify upsell and maintenance‑contract opportunities.
• Cross‑Functional Collaboration: Partner with Sales/Comfort Advisors for pre‑sales assessments and with Marketing to promote service specials, maintenance plans, and IAQ offerings.
• Training & Development: Design and deliver ongoing technical and soft‑skills training, ensuring all technicians maintain required certifications and authorizations.
• Safety & Risk Management: Conduct regular safety meetings, champion a zero‑accident culture, and ensure the team adheres to all safety laws, regulations, PPE, and lock‑out/tag‑out procedures.
• Technology & Tools: Oversee and fully leverage ServiceTitan—optimize configurations, build custom dashboards and reports, and train the team on best practices to drive data‑driven decisions.

BENEFITS & CULTURE:

• $85,000-$200,000 (Salary + Commissions).
• Company-provided vehicle, cell phone, and laptop.
• Medical.
• Dental, Vision, and Accident Insurance are also available.
• 401K Plan.
• Paid holidays.
• Paid vacation time.
• Opportunity for advancement.
• Ongoing local, regional, and national training opportunities.
• Mentorship and personal, professional, and financial goal planning.
• Our family of employees participates in weekly workouts, hunting trips, camping trips, BBQs and other fun activities throughout the year.

WHY JOIN US:

• Stability and Growth : As part of our team, you'll have the security of working for an established company with an impeccable reputation that’s been leading the charge in the commercial HVAC space since 1999. With a solid foundation and a track record of success, you’ll have ample opportunities for growth and advancement.
• Community Impact : At CSMT, we believe in giving back to the communities that have supported us over the years. By joining our team, you'll be contributing to our mission of creating meaningful jobs and preserving the integrity of our industry in the face of increasing corporate consolidation.
• Training and Development : We understand that staying ahead in the HVAC industry requires continuous learning and skill development. That's why we offer extensive training opportunities to ensure our team members have the knowledge and expertise they need to excel in their roles.
• Family-Owned Values: As a family and veteran-owned business, we prioritize the well-being and success of our team members. When you join CSMT, you're not just an employee - you're part of our family, and we'll do everything we can to support you in your career journey.

OUR MISSION:  Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

OUR VISION:  To be the undisputed household name for HVAC excellence in the Gallatin Valley.

OUR CORE VALUES:

• Inspirational: Everything we do is bigger than us. We show up to work not just for ourselves but to impact our team, create the best solutions for our customers, and chase our full potential.
• Disciplined: We do what we say we are going to do. No exceptions. We train every day to continue learning and growing.
• Accountable: We hold ourselves and our team accountable because true growth doesn’t happen by accident. Extreme accountability leads to extraordinary results.
• Transparent: We have big goals and move quickly. Our team operates with transparency to prioritize the work that gets us closer to those goals.
• Aligned: We hire growth-oriented individuals because our business can’t grow if our people aren’t growing. We align our business goals with every team member’s personal, professional, and financial goals—when our team wins, the company wins.
• Results Oriented: We get sh*t done!

About Comfort Systems of Montana:

Comfort Systems of Montana is a premier HVAC company serving Bozeman, Belgrade, Big Sky, Livingston, and the surrounding Southwest Montana communities. Built on a foundation of integrity, craftsmanship, and customer-first service, we have earned a reputation for delivering exceptional heating, cooling, and indoor comfort solutions for residential and commercial customers alike.

Our team is made up of dedicated professionals who take pride in doing things the right way. We invest heavily in training, technology, and professional development because we believe our people are our greatest asset. Whether it's continuing education, manufacturer certifications, leadership development, or career advancement opportunities, we are committed to helping our team members reach their full potential.

As a family and veteran-owned organization, we value accountability, discipline, transparency, and teamwork. We believe great companies are built by great people, and we are intentional about creating a culture where high performers thrive, support one another, and take pride in serving their community.

If you're looking for a career with a company that values excellence, rewards hard work, and is committed to becoming the benchmark for HVAC service in Montana, Comfort Systems of Montana is the place for you.