Medical Assistant / Medical Front Office

NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country. NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country. At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success. What We Are Looking For NextCare Urgent Care is seeking an energetic and enthusiastic Practical Technologist in Radiology (PTR) / Medical Front Office professional who thrives in a fast-paced, team-oriented environment. This role requires a customer-focused individual who can balance radiology responsibilities with front office duties while delivering a positive patient experience. We are looking for friendly, detail-oriented candidates who are passionate about patient care and supporting our mission where patients and employees are our top priority. Responsibilities The Practical Technologist in Radiology (PTR) / Medical Front Office team member serves as both a clinical radiology support professional and front office representative in the urgent care setting. This role focuses on performing radiologic duties within scope while ensuring efficient front office operations and a positive patient experience. Clinical (Radiology) Responsibilities Performs radiology duties within the scope of practice as outlined in company policies and procedures, as well as applicable state radiation rules and regulations. Assist the provider with radiology-related procedures and processes under direct supervision and within scope of practice. Adheres to all safety protocols related to radiologic procedures and patient care. Monitors and reports unusual patient occurrences related to imaging services and documents appropriately. Ensures compliance with applicable radiology, laboratory, and clinical accreditation standards. Maintains proficiency in EMR/EHR systems. Performs other related duties as assigned or described in Company Policy Front Office & Administrative Responsibilities Serves as the first point of contact for patients, providing excellent customer service and creating a welcoming environment. Obtains and accurately enters patient demographic and insurance information into the EMR system. Monitors patient flow, including coordinating room placement as appropriate and keeping patients informed of wait times. Processes patient discharge, including charge entry, payment collection, obtaining signatures, and issuing receipts. Completes insurance documentation to support accurate reimbursement. Prepares daily deposits, reconciliations, and statistical reports. Manages appointments, including those scheduled online. Answers phones professionally and responds to patient inquiries. Maintains cleanliness and organization of the front office, waiting areas, and restrooms. Ensures adequate inventory of front office supplies and proper functioning of equipment. Performs other related duties as assigned or described in Company Policy Key Duties And Responsibilities Analytical Testing: Perform moderate-complexity clinical testing across authorized disciplines (e.g., Chemistry, Hematology, Urinalysis) in strict accordance with the laboratory's COLA-approved SOP manual. Quality Control & Calibration: Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values prior to reporting patient results. COLA Inspection Readiness: Maintain orderly, verifiable, and audit-ready logs for all pre-analytical, analytical, and post-analytical activities to ensure seamless biennial COLA on-site surveys. Competency & Training: Participate in mandatory, documented competency assessments (semiannually in the first year of employment, and annually thereafter) covering all six CLIA-mandated elements. Proficiency Testing (PT): Successfully test and document blind proficiency testing samples exactly like patient specimens, adhering to strict anti-commingling regulations. Specimen & EMR Processing: Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS). Critical Value Notification: Promptly recognize critical, life-threatening results and follow immediate notification protocols to the attending healthcare provider. How You Will Make An Impact The Practical Technologist in Radiology (PTR) / Medical Front Office supports the organization by delivering excellent customer service and treating all of our patients with respect and dignity. This role contributes to both clinical and administrative functions, helping ensure an efficient workflow and a positive patient experience in the urgent care setting. Essential Education, Experience And Skills Education: Minimum of high school diploma or equivalent; AND diploma or certificate from an accredited radiology school and/or equivalent experience. License: Certified Practical Technologist in Radiology (PTR) Certification: Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Benefits NextCare offers full time employees medical, health savings account, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules. This job description is not a contract of employment and does not alter the at-will employment relationship. NextCare reserves the right to modify, add, or remove duties and assign other duties as necessary to meet the needs of the business. Employees in this position are expected to be cross-trained and may be assigned to front office or back-office functions, or both, based on clinic staffing needs and business requirements. #J-18808-Ljbffr