Account Service Manager

Job Description

Job Description

Account Service 

Work is more rewarding when you remove all the barriers to the best thinking. That’s why the big stuff – from brand initiatives to new tech launches to bespoke digital efforts – goes further with Starmark. So come light up some new possibilities for your career as part of our crew. 

Starmark proudly follows Agile methodologies agency-wide, so you'll fit right in if you're a self-motivated explorer who plays well with others and loves stellar work that brings results.

As an Agile Team We Value:

• Quick Daily Check-ins: set business priorities, facilitate collaboration, increase transparency, reduce noise, avoid waste
• Solid Planning: Participate in project roadmaps, plan new stories with clients, plan your work in 2-week sprints
• People Who Deliver: excellent work for the client while managing effective relationships both externally and internally
• Being Able to Respond to Change: Plan for change, remain flexible, collaborate with team and client for success

Account Service - Advertising Agency

Looking for candidates with a skillset that includes experience managing client programs from integrated and digital campaigns to website and application development.

Expectations: 

• Ability to work directly with client and team to build relationships
• Balanced analytical and creative mindset
• Strong written and verbal communication skills
• Strong presentation skills
• Exceptional organizational skills
• Ability to manage multiple projects in an Agile, deadline-driven environment
• Serve as point of contact for all client day-to-day communication and oversight
• Ability to liaise with strategy, creative, development, media, business intelligence and content teams
• Understanding of aligning marketing strategies with business needs
• Experience in developing goals and requirements, project plans, and managing budgets
• Passion for learning the latest technologies and techniques
• Ability to thrive in a fast-paced, self-starter environment, juggling multiple accounts at once
• Ability to work well with others and resolve conflict when necessary
• Strong knowledge of both traditional and digital technologies
• Strong knowledge of Client Services Management processes including Agile methods a plus
• Maintain and grow client relationships through the development of strategic marketing strategies based on clients business goals, audience and budget
• Contribute to the financial health of the agency by participating in new business development efforts and/or ensuring forecasted client programs are executing as planned
• The ability to help educate clients on complexity of work and set client priorities for feasible delivery

Requirements:

• Bachelor's degree in Communications, Advertising or Marketing or similar profession in Account Management
• 3+ years experience in related advertising background
• Experience working directly with clients and/or in a client services role
• Advanced computer skills
• Math and analytical skills
• Attention to detail and ability to multi-task
• Ability to work in a fast paced environment
• Ability to communicate effectively with clients and team members
  

We offer paid benefits, paid time off and more

Starmark is a national integrated marketing agency headquartered in Fort Lauderdale, FL that specializes in strategic thinking, award-winning creative, branding, advertising, interactive and public relations.