Data Entry Specialist

LHH is seeking a detail-oriented Data Entry Specialist to support a healthcare team with patient communication, documentation tracking, and insurance-related processes. This role requires strong organizational skills, the ability to multitask, and consistent follow-through in a fast-paced, patient-focused environment.

Key Responsibilities:

• Monitor and respond to incoming communications throughout the day, including:
• Emails
• Voicemails and missed calls
• Internal messages via Microsoft Teams
• Cerner system notifications
• Review and process incoming forms (JotForms) at least twice daily
• Conduct outbound calls to patients to:
• Complete recertifications for ADAP & HICP programs
• Follow up on pending documentation
• Remind patients to update insurance policies or contact navigators
• Maintain and update patient records across multiple systems, including:
• SmartSheets (HICP tracking, enrollment records)
• Excel tracking sheets (loss of contact reporting)
• Continuum systems
• Assist patients with insurance-related tasks, including:
• Updating patient portal access (password resets)
• Creating new accounts for newly enrolled patients
• Coordinate scheduling by:
• Reviewing next-day schedules
• Booking appointments for patients needing ADAP/HICP support or insurance assistance
• Communicating patient needs to the care team in advance
• Support insurance renewal processes by:
• Printing and organizing required documents (Summary of Benefits, insurance cards, premium statements)
• Pulling documentation from internal tracking systems (e.g., SmartSheets)
• Partner with insurance navigators and care teams to ensure timely patient outreach and appointment scheduling

Qualifications:

• Previous experience in data entry, administrative support, or healthcare operations preferred
• Strong attention to detail and ability to manage high volumes of information accurately
• Comfortable working across multiple systems and platforms simultaneously
• Excellent communication skills (phone and written)
• Ability to prioritize tasks and respond to time-sensitive requests throughout the day
• Proficiency in Microsoft Excel, Teams, and general office tools
• Experience with healthcare systems such as Cerner is a plus

Key Skills:

• Data entry & record management
• Patient communication & follow-up
• Multitasking in fast-paced environments
• Organization & time management
• Confidentiality & compliance awareness

Job Type:

• On-Site
• Contract
• Full Time