Business Intelligence Engineer/ Analytics c2c jobs Austin, TX (Onsite)

Role: Business Intelligence Engineer/Analytics Location: Austin, TX (Onsite) Duration: Long Term Contract Role Description A hybrid role combining data analytics with lightweight engineering/tool development. The QBA will design and build internal operational tools (e.g., the WFO Support Portal), create dynamic dashboards, and own the analytics layer for SDS WFO operations. This is not a pure Tableau role – tool-building and process automation are equally important. Key Responsibilities Design, build, and maintain internal operational tools (e.g., WFO Support Portal – a unified ticket intake and routing system). Develop dynamic dashboards and reporting pipelines to track scheduling, provisioning, and SLA metrics. Translate operational requirements from WFO stakeholders into scalable technical solutions. Automate repetitive reporting workflows to reduce manual effort. Prototype new tools rapidly; iterate based on stakeholder feedback. Ensure portal logic correctly routes tickets and prompts users for required information at intake. Required Skills & Technologies Data Visualization: Tableau (intermediate–advanced), potentially Power BI. Web / Tool Development: Python, JavaScript/React (lightweight front‑end), or low‑code platforms (Retool, AppSmith). Backend / Scripting: Python (Pandas, automation scripts), REST APIs. Database / Querying: SQL (intermediate–advanced), familiarity with data warehouse querying. Workflow Automation: Familiarity with tools like Airflow, n8n, or scripted automations. Collaboration: Confluence, Git/version control basics, Webex. Preferred Qualifications 3+ years in a business analyst, data analyst, or analytics engineering role. Demonstrated experience building internal tools, not just reporting dashboards. Ability to work independently and own a project from requirements through delivery. Experience in operations analytics (workforce, support, or contact center domains a plus). #J-18808-Ljbffr Tech Mirrors