Experience Manager

Experiences Manager – Luxury Membership & Client Relations

We are seeking an Experiences Manager to oversee a premium membership program serving high-net-worth and ultra-high-net-worth clients. This role combines client relationship management, sales, partnership development, and program execution to deliver exceptional member experiences and drive membership growth.

Responsibilities:

• Manage a portfolio of high-value members, delivering personalized service and support
• Build and maintain relationships with members, prospective clients, and luxury industry partners
• Coordinate exclusive experiences, events, and access opportunities for members
• Support membership sales, renewals, and retention initiatives
• Identify opportunities to grow revenue through partnerships, programming, and member engagement
• Collaborate with marketing, events, and cross-functional teams to execute premium experiences
• Manage member inquiries and escalations with professionalism and discretion
• Represent the organization in member-facing and partner-facing environments

Requirements:

• 4–6 years of experience in luxury client services, premium memberships, hospitality, events, sales, or relationship management
• Proven ability to build and manage relationships with high-profile clients and industry partners
• Strong communication, presentation, and interpersonal skills
• Experience contributing to sales, renewals, or revenue growth initiatives
• Exceptional organizational skills with the ability to manage multiple priorities
• Self-starter with strong problem-solving and decision-making abilities
• Experience working with global teams and international clients is highly preferred
• Willingness to travel as needed