Collections Representative

Your future role at a glance Location: Austin, TX Facility: Remote Department/Specialty: Women's Health Schedule: Day Shift | Monday - Friday 8:00a - 5:00p How you'll make an impact in this role Execute Targeted Claims Management & Follow-up: Work and resolve aged, denied, or unpaid claims, conducting thorough root-cause analysis to secure proper reimbursement from payors. Resolve Missing Slips & Clinical Documentation: Track down, audit, and reconcile missing charge slips and incomplete billing documentation to ensure all clinical services are promptly billed and unbilled revenue is minimized. Master High-Priority Workqueues & Documentation Reports: Monitor, analyze, and clear specialized daily tracking tools—including 3 and 5 Doc reports —to drive strict compliance and prevent billing backlogs. Drive Financial Account Reconciliation: Assist the billing team with daily and monthly financial reconciliations, auditing patient accounts, verifying ledger entries, and resolving balancing discrepancies. Maintain Meticulous Account Integrity: Document all claim actions, provider outreach, and payment reconciliations within the billing system with exceptional precision. Optimize Daily Revenue Workflow: Leverage strong time management to prioritize competing daily tasks, balancing claims processing, documentation tracking, and account auditing seamlessly. What minimum qualifications you'll need Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. What additional requirements you'll need Medical Billing Experience Required: Direct background working in healthcare billing, claims processing, or revenue cycle operations, with a firm understanding of EOBs, claim denials, and charge entries. Sharp Attention to Detail: Exceptional precision when auditing financial reports, identifying missing charge documentation, and reconciling complex patient accounts. Proven Time Management & Prioritization: Strong organizational skills with the ability to manage time-sensitive reports (such as 3 and 5 Doc queues) and execute daily worklists without missing deadlines. Problem-Solving Agility: Ability to investigate missing information, communicate cross-functionally with clinical departments, and resolve billing holds efficiently. Technical System Competency: Proficient in navigating Electronic Health Record (EHR) systems, medical billing software, and financial tracking platforms. Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Equal employment opportunity employer Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates. Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. #J-18808-Ljbffr