Project Manager

Project Manager, Imaging and CardiacICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.Location: RemoteOverall Job Summary:The Project Manager is the main point of contact for customers on all assigned projects and acts as the lead on a portfolio of clinical trials within ICON Medical Imaging and Cardiac Safety Solutions team. The Project Manager will act as primary point of contact for customer communication, managing routine teleconferences and reporting deliverables. The Project Manager is responsible for developing project timelines, assure adherence to the timelines, and provide customer support throughout the life cycle of a project for all study-related activities within a clinical trial. This position will coordinate cross-functional activities of internal resources to ensure quality and on-time project deliverables are met. The Project Manager is responsible for maintaining the proper project documentation and ensuring compliance with SOPs and regulatory requirements for clinical trials. The Project Manager will be responsible for revenue forecasting, tracking, and submittal, and will also update budgets and contracts as necessary.Essential Responsibilities:Apply project management principles, concepts and techniques for effective project management, including quality assurance and customer satisfactionMaintain a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective mannerAct as the primary contact and study lead with the customer from startup through close-out of a project with minimal supervision and oversightDevelop and implement project plans and timelines via internal and external kick-off meetings and ensure agreement by parties involved, with minimal supervisionDevelop presentations for Investigator Meetings and customer facing meetings and travel independently to present at these meetings when requiredEscalate issues to management as appropriateComplete revenue, forecasting and invoicing per process on-time and accuratelyCoordinate cross-functional teams to ensure efficient processing of project requirements, with minimal supportConduct routine customer teleconferences and generate and maintain accurate records and meeting minutes and agendas in accordance with regulatory guidelinesUpdate budgets and contracts and gain management approvals for Change RequestsGenerate and maintain Patient and Site Tracking Reports via MS Excel and study databases and provide updates to customers on a regular basisCoordinate with internal teams to query sites to submit incoming data and resolve data issuesTravel with Business Development for customer meetings, as requestedPresent internally and externally on project portfolioIdentify potential risks to projects and implement processes and tactics to proactively mitigateCompliance with internal SOPs and WIsParticipate in developing and updating internal documents and guides (e.g. training materials, SOPs, etc.)Participate, as requested by Regulatory Affairs, in customer auditsProvide oversight of Site Management and Reader Management activities for assigned projectsMeet or exceed internal Project Management metricsTravel possibly required up to 20% of the timeEducation and Experience Requirements:Education: Minimum Bachelor's Degree (preference in Life Sciences or similar) or equivalent education/work experienceRelevant Work Experience: Required minimum of three years in a customer-focused role. Desired minimum of one year working in a project management role within the clinical trial industry. Imaging or Cardiac experience preferred but not required.Language: Advanced English fluency required for business communication. Previous work history in English as primary language required.ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.Benefits may include:Competitive base salary and performance related incentivesHealth and wellbeing programmes including medical, dental, and vision coverage where applicableRetirement and pension plansLife assurance and disability coverageEmployee assistance programmes and wellbeing resourcesLearning and development opportunities through structured training and career pathwaysBenefits may vary depending on role and location.ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.