Content Writer (Consumer Service)

Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at

DESCRIPTION OF DUTIES:

Conceptualizes and writes customer-facing support content for websites, chat bots, and other channels. Writes agent-facing support content and messaging that is technically accurate, relevant, and ensures consumer satisfaction while maintaining the Nintendo brand. Reviews and provides feedback on content written by others. Proof-reads and performs copy QA. Collaborates across NOA, regional, and global teams to ensure accuracy, awareness, creative direction and key messages in scripts. As designated, may represent Nintendo as an official corporate spokesperson; successful completion of training required.

SUMMARY OF REQUIREMENTS:

Minimum of three years of professional creative writing experience. Strong knowledge of the video game industry. Strong communication, interpersonal and organizational skills. Strong technical or creative writing skills, in-depth knowledge of grammar and spelling mandatory. Copywriting, editing, and/or proofreading experience HTML skills required, Photoshop, Illustrator experience preferred. Experience with large, well-known consumer brands and/or agency is a plus. Undergraduate degree, and/or professional certification in English, Communications, Journalism, a related field, or equivalent work experience. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. This position includes a base salary range of $77,500 - $124,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.

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