Host - The Deck

Host - The Deck

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Ellis Island Casino, Hotel & Brewery

Job Description

The primary responsibility of the Host/Hostess is to welcome our guests when they arrive at The Deck within Ellis Island Casino and start them off with a positive dining experience. Hosts/Hostesses need to be able to work quickly and efficiently on tasks to ensure a pleasant atmosphere for our guests. They should always show true hospitality to our guests and maintain a positive attitude towards co-workers.

Benefits: Medical, Dental, Basic Life Insurance (included with the dental plan), Vision, Short-term Disability, Combo plan covering accidents, hospitalizations, and critical illnesses, Paid time off, Voluntary life insurance, Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location: In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a warm, friendly attitude.
• Maintain a positive, energetic, and helpful attitude while creating a welcoming atmosphere for all guests.
• Escort guests to their assigned tables in a timely and efficient manner.
• Manage the reservation system and ensure proper seating arrangements to optimize guest flow.
• Answer phone calls and assist with reservations, special requests, and inquiries.
• Maintain a clean and organized host stand, ensuring it is stocked with necessary materials.
• Communicate wait times to guests and manage the guest waiting list.
• Coordinate with all team members to ensure seamless service and a smooth dining experience.
• Monitor dining area to ensure guest satisfaction, assisting with seating adjustments and special accommodations as needed.
• Handle guest complaints or concerns with professionalism, escalating issues to management when necessary.
• Ensure that all guests adhere to all guidelines and policies.
• Must have knowledge of the menu and additional products that are served, including all beverages and daily specials.
• Handle cash transactions with customers, including collecting payment, issuing refunds, change, tickets, and receipts.

Skills / Experience

High school diploma or equivalent. Previous experience in a host/hostess or customer service role within a restaurant environment, preferred. Knowledge of basic restaurant operations, including reservations and guest service. Basic understanding of casino operations and customer policies, preferred. Must be at least 21 years of age. Exceptional interpersonal and communication skills. Ability to remain calm and professional under pressure in a fast-paced environment. Strong multitasking and organizational abilities. A friendly, approachable, and enthusiastic personality. Availability to work flexible hours, including evenings, weekends, and holidays. Must have a valid Nevada Health Card. The ability to submit to and pass a background check prior to hire is required.

The position requires the ability to stand, sit, and walk intermittently throughout the shift, with occasional movement around the restaurant and casino floor. Must be able to bend and kneel to obtain items on or near the floor. Work outdoors more than 75% of the time. Ability to work in environments that can be smoky, noisy, hot, cold, or humid.

Core Values: Service- Personalized, warm, and consistently exceptional customer service. Value- Committed to deliver quality products for great prices. Growth- Promote personal development and growth for all team members. Family- Create a family-like environment by staying close to our guests and our team members. Passion- Work with passion and enthusiasm every day.