Technical Project Manager

Role Description

The Project Manager (PM) is responsible for working with a wide range of stakeholders to plan, schedule, execute, track, and deliver roadmap projects on-time, on-scope, and on-quality. The PM will partner with technical product management, engineering, QA, and business partners to identify and honor critical milestones, remove obstacles or risks that threaten a successful delivery, and to lead agile teams to completion of commitments. The PM is the chief promise keeper of achieving agreed upon milestones, the primary facilitator of collaboration both within and across teams, and the first responder to resolving and reporting impediments.

This is a remote position open to applicants authorized to work for any employer within the United States.

What You'll Do:

• Chief promise keeper for achieving agreed upon milestones in committed projects/programs, as well as maintained software.
• Proactively identifies and removes impediments to ensure successful delivery of team commitments across a program.
• Actively monitors schedule compliance – i.e., enforcing and/or monitoring, and escalating when there is a potential issue across a program.
• Owns and drives issue resolution and risk mitigation across a program.
• Ensures teams/stakeholders focus on both intermediate milestones and end-to-end delivery of the user experience.
• Drives commitments to completion on-time, on-scope, and on-quality across one or more program.
• Facilitates the successful release of projects/programs (e.g. Go/No Go meetings, documented release plans, etc.).
• Monitors and drives tech ticket maintenance and resolution.
• Coaches and facilitates one or more scrum teams, and also leads other Project Managers.
• Champions agile methodologies throughout the development process.
• Ensures understanding of and execution of the SDLC.
• Monitors team progress and redirects as needed for success.
• Actively shields the team from distractions during the sprint.
• Monitors and nurtures the health/morale of team.
• Ensures all projects/programs are executed with excellence.
• Understands and tracks roadmap commitments after proper prioritization.
• Recognizes cross-project and cross-team interdependencies and communicates accordingly to expose and mitigate potential risks.
• Escalates issues across impacted projects and teams.
• Ensures the charter is complete, approved, and a living document to reflect the current state of a project/program.
• Establishes team norms that participants support.
• Maintains a precise and accurate decision log that is communicated to stakeholders to ensure visibility and traceability for key decisions.
• Executes successful kick-offs, iteration 0’s, and dependency resolution.
• Maintains project artifacts.
• Effectively communicates within and across teams to ensure successful collaboration.
• Demonstrates skills in leadership, negotiation, conflict management, communication, and critical thinking.
• Owns and manages communication plan for project.
• Adjusts communication style and delivery for team/audience.
• Diplomatically addresses issues with a wide variety of stakeholders.
• Works out dependency issues and escalates when necessary.
• Takes and shares accurate notes with the right level of detail for the intended audience.
• Owns agenda creation (establishing, circulating, and keeping refreshed), including appropriate attendee identification, invitation, and confirmation that required attendees can/do attend.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science or related field preferred. Advanced degree is a plus.
• In depth knowledge of software development and adoption, ideally in Ed Tech preferred.
• Project management experience required managing a project timeline, resources, and scope in order to meet business requirements.
• Self-motivated and well-organized; able to prioritize tasks and work well under pressure.
• Outstanding oral and written communication skills required.
• Strong organizational, planning and prioritization skills required.
• Adequate product knowledge and understanding of markets/customers.
• Proven ability to build and lead strong teams, as well as other Project Managers.
• Experience building and scaling highly-engaged, high performing product teams in a fast-paced SaaS environment.
• Exceptional problem solving skills.
• History of building effective relationships at all levels.
• Ability to function successfully across matrix environments.
• Scrum master experience as a coach/facilitator and proficiency in an agile project management environment are required.
• Project Management Professional (PMP) certification is a plus.
• Certified Scrum Master (CSM) certification is a plus.
• Experience in consulting, working with business partners, and external vendors utilizing both traditional and rapid/lightweight project management is desired.

Competencies

• Ability to work with cross-functional teams in an agile software development environment.
• Adept at leading dispersed team members across offices/time-zones.
• Adaptable to changes in business opportunities and priorities.
• Diplomatic in managing expectations, behaviors, and personalities.
• Ability to see the big picture of a project/program, as well as the detail necessary to drive its successful delivery.
• Comfort with driving issues and risks to resolution/mitigation.
• Resilience in proactively removing impediments to ensure successful delivery of team commitments.

Benefits

• The pay range for this position is between $80,000 - $130,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.
• An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.