Hospitality Specialist

Hospitality Specialist About the Role Community First! Village (CFV) is a master-planned community that provides affordable, permanent housing and a supportive community for the chronically homeless in Travis County. The Hospitality Specialist plays a vital role in supporting the mission of Mobile Loaves & Fishes by extending hospitality to every individual who enters Community First! Village Burleson. This position serves as the first point of contact for all guests and neighbors, welcoming and guiding them, including the stewardship of volunteers onsite. The specialist assists neighbors as they navigate village services and activities by providing information and education about available resources. The role also helps steward the space by managing office supplies, receiving and distributing mail, submitting maintenance requests, and assisting with various administrative tasks as needed. This is an exciting opportunity to support the continued growth of CFV and help launch operations for Community First! Village Burleson. The Hospitality Specialist will begin onboarding and training at our main CFV campus on Hog Eye Road, with the anticipated transition to support our new Burleson property following onboarding, tentatively targeted for October and subject to operational needs. This role is ideal for someone who brings an enthusiastic, flexible, and highly adaptable mindset and is energized by building relationships and helping establish a warm, welcoming, and well-coordinated experience in a growing community. This is a full-time, non-exempt position. Due to the nature and requirements of the position, hours are flexible to fit needs but typically include 8 am‑5 pm Monday‑Friday. Some nights and weekends may be required. The primary work location may shift based on operational needs and phase launch timing. Duties & Responsibilities Guest and Neighbor Reception Serve as the main point of contact for all guests and neighbors coming to the Burleson site Perform a variety of clerical, administrative and inventory duties that are necessary to run the Burleson site efficiently Receive guests and demonstrate hospitality to everyone that enters the building by providing information, resources and additional support Welcome, orient and check in volunteers with the spirit of hospitality and stewardship Consistently interact with neighbors using a person-centered approach while assisting with general inquiries Facilitate and connect neighbors with access to appropriate care, resources, services and engagement opportunities Answer phone calls to the main phone line with professionalism and care Neighbor Navigation Develop and maintain positive relationships with neighbors, striving to always create a supportive environment Be the first point of contact for neighbors needing assistance Navigate neighbors to the correct person or partner based on the request of needs Monitor the Neighbor Support Form and make appropriate referrals Responsible for creating and tracking partner referrals and following up on all referrals Perform regular follow up with neighbors to assess for any additional needs or resources that the neighbor could benefit from Assist neighbors in getting connected to opportunities as available such as dignified income and medical transportation Responsible for administrative tasks with pharmacy delivery program Provide administrative support for onsite partner relationships, including scheduling, communication, and meeting coordination Space Steward and Mail Facilitation Oversee and restock supplies for the office, kitchen, break rooms, conference spaces, bathrooms, and other spaces as assigned Submit and track maintenance requests on behalf of staff, ensuring timely follow-up Act as the primary contact for janitorial and facilities-related questions for all common buildings Provide support for conference room technology, becoming the go-to expert for setup and troubleshooting Receive mail and deliveries and ensure packages are secured and distributed to appropriate buildings and staff Work with our Accounting team on the check collection processes Other duties and responsibilities as needed Knowledge, Skills, Abilities & Principles MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. We strive to reflect this precept in our communications, both internally and externally. Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals. 3+ years of experience in administrative support, customer service, hospitality, community engagement, or a related field. Passion for hospitality, relationship-building, and creating a welcoming environment for neighbors, guests, volunteers, and partners. Proficiency in Microsoft Office Suite and the ability to learn and navigate new software systems quickly and effectively. Exceptional organizational skills with the ability to manage competing priorities, maintain accurate records, coordinate multiple processes simultaneously, and consistently follow through on details in a fast-paced environment. Excellent verbal and written communication skills, including the ability to communicate professionally and compassionately with diverse audiences. Demonstrated ability to exercise sound judgment, maintain confidentiality, solve problems effectively, and handle sensitive situations with discretion. Ability to build positive working relationships and collaborate effectively with neighbors, staff, volunteers, community partners, and external stakeholders. Ability to remain calm, adaptable, and service-oriented while responding to interruptions, changing priorities, and unexpected situations. Demonstrates integrity, accountability, initiative, and a commitment to excellence, with the ability to work independently and follow through on responsibilities. Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, trauma, or other barriers to stability preferred. Experience coordinating referrals, connecting individuals to resources, or supporting community-based programs preferred. Must have a valid driver's license. Work Environment & Physical Demands Ability to move about an office space and throughout Community First! Village's phases and other MLF properties, as needed Ability to sit or stand for a prolonged period Ability to work at a computer for a prolonged period Ability to lift up to 30 pounds Benefits Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance Generous Paid Time Off & Holiday Pay Matching 401(k) Retirement Plan Corporate Discount Program Professional Development Opportunities Employee Assistance Program Paid Parental Leave Wellness Partnership Benefits This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law. #J-18808-Ljbffr Mobile-Loaves-and-Fishes-