Senior Software Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Overview

As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.

Typical day responsibilities

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution
• Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners
• Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration
• Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security
• Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows
• Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership
• Continuously improve development workflows, CI/CD pipelines, and operational excellence
• Identify and resolve performance bottlenecks across application, database, and infrastructure layers
• Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards
• Communicate architecture in an effective and professional manner
• Drive technical decisions, solve tough problems, and coordinate multiple project execution
• Foster a strong teamwork environment and create passion and energy within the team.
• Represents self and department with professionalism and competence.

To Land This Gig You'll Need

• BS in Computer Science or equivalent work experience is required
• 15+ years of software development experience
• 5+ years of software development experience on large scale and high-volume enterprise products
• Strong understanding of developing in C#
• Experience architecting systems for performance and scalability
• Expertise in designing applications using relational and/or non-relational databases
• Working Knowledge of ci/cd
• Excellent problem-solving abilities.
• Working Knowledge of design patterns.
• Working Knowledge of Agile development processes
• Strong quality orientation
• Must possess strong organizational and time management skills.

Bonus Experience

• MS in Computer Science
• 2+ years of software architecture experience
• 7+ years of technical leadership experience.
• Proficiency in Angular
• Experience building and operating systems on Azure, including services such as:
• SignalR, Storage Accounts, Logic Apps, Application Insights
• Practical understanding of machine learning concepts and how they apply to real-world products
• Experience integrating AI-powered features or working with data-driven systems is a strong plus

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.