Transportation Operations Supervisor

The Company

Hallcon is a transportation and related infrastructure services company that serves clients such as railroads, technology companies, manufacturers, universities, corporate business parks, hospitals, airports, public transportation networks and more.

Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance. We are inviting the right leader to join our team and help us drive rapid growth.

The Role

The Operations Manager is responsible for overseeing the daily performance of commuter transportation operations across client campuses, ensuring safe, reliable, and efficient service delivery. This role serves as a key operational leader, coordinating drivers, dispatchers, and client communications while monitoring compliance with company policies, safety standards, FMCSA regulations, and service level expectations.

Key Responsibilities

• Lead the daily execution of commuter transportation operations, ensuring safe, reliable, and efficient service delivery that meets or exceeds client expectations and contractual service level agreements
• Provide direct supervision and leadership to drivers, dispatchers, and frontline operational employees, fostering a culture of accountability, safety, and customer service excellence
• Maintain communications with local dispatchers while responding to client needs
• Provide support to dispatch team to ensure successful operation, cover shifts as needed.
• Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penalties
• Develop written reports as required by management
• Professionally respond to information requested by riders and client
• Coordinate communication between employees and clients
• Review and approve payroll, attendance, and timekeeping records, ensuring accuracy and compliance with company policies
• Support recruiting, interviewing, onboarding, and training efforts to ensure the operation is staffed with qualified and engaged team members
• Ensure compliance with all company policies and safety standards, client requirements, FMCSA regulations, DOT standards, and applicable safety programs.

Qualifications & Experience

• Must have a minimum of 5 years' experience in customer service and transportation service
• 2-3 years of previous management experience
• Must have working experience with Microsoft Office suite and be adaptable to learn various technology platforms
• Good communication skills and ability to interact with passengers and clients with clarity, tact and courtesy
• Must be able to work various days and hours with flexibility, as required
• Must be at least 21 years of age
• Must be qualified to work in the United States
• Requires experience with FMCSA regulations as prescribed by the US Department of Transportation
• Experience with fleet management, maintenance, dispatch software and systems is highly desirable.

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.