Will Call Counter Service Associate

Will Call Counter Service Associate

Join Our Team as a Will Call Counter Service Associate at Franklin Water Treatment, a Division of Franklin Electric. At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we're seeking a dedicated Will Call Counter Service Associate to represent our commitment to excellence. If you're a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!

Department: Customer Relations

Employment Type: Full Time

Location: US - Arizona - Mesa

Workplace type: Onsite

Reporting To: Cassa Smith

Move Forward With Us

What You Will Be Doing:

Ensures the fulfillment of customer orders and communicates with customers to ensure needs are met.

Your Responsibilities Will Include:

Effectively engaging customers with attention to key business requirements and expectations, as well as providing relevant and relational order information; information related to new products and product accessories; and providing product specifications, programs, training, and pricing and delivery information.

Who We Want:

We're looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team's success, we want to hear from you!

What You Need:

High school diploma or GED (required) 0-2 years of relevant experience or training in customer service or a related field (preferred) Strong communication skills E1 and Service Titan experience (preferred)

Company Values & Benefits

• Generous paid time off & holidays
• Health, dental, vision, and life insurance
• Paid parental leave
• 401(k) Plan with company match & service contributions
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Opportunities for training and career growth
• Health & wellness programs
• Employee discount program

About Franklin Electric

Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America's pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications. More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in "America's Most Responsible Companies", "Most Trusted Companies" by Newsweek, "America's Climate Leaders" and "Indiana's Best Places to Work" attest, we're dedicated to upholding the highest standards of corporate responsibility. At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on, Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.