Receptionist

Receptionist Position at Reisterstown Pet Resort & Spa

When you join the team at Reisterstown Pet Resort & Spa in Reisterstown, MD, you are joining a practice built on a foundation of compassionate service since 1990. We are deeply trusted by our community, reflected in our exceptional 4.7-star Google rating and multiple local "Best of Baltimore" awards. We pride ourselves on being a comprehensive wellness partner, offering full veterinary services including pet wellness, surgery, and emergency care. We serve our loyal client base by focusing on preventative wellness, while also offering essential services like surgery and urgent emergency care. Reisterstown, Maryland, offers the ideal setting for both professional practice and personal life. Located just northwest of Baltimore, Reisterstown is a historic and connected community where local trust translates directly into long-standing client relationships.

Reisterstown Pet Resort & Spa is a full-service animal care facility offering lodging, grooming, and daycare located on 7 acres in Reisterstown, MD. We are looking for the right candidate to join our growing facility.

As a Receptionist you will:

• Handle all pets arriving and departing for services.
• Maintain the physical aspects required by this position.
• Receive and place calls to clients for the purpose of scheduling, information to clients checking in on pets, and services provided.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records.
• Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments.
• Utilize computer systems to document instructions, client details, and communicate with clients and teammates.
• Manage the financial needs of the resort by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on grooming, activity recommendations and all other services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office/business equipment.
• Flexible schedule including Saturdays and some holiday shifts.
• Experience with software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.