Case Manager (Bilingual)

Job Description

Job Description

The Latin American Youth Center’s Housing Department strives to promote reunification, family preservation, independence, and/or self-sufficient living for our youth by offering wrap-around services in a safe, stable, culturally competent setting. The Case Manager leads the coordination of wrap-around services for youth and is responsible for the safety, well-being, and overall stability of youth while in LAYC Housing Programs. The Case Manager works diligently with youth to ensure that they have the skills needed for reunification or self-sufficiency.

JOIN US AND SUPPORT YOUTH TO LIVE, WORK, AND STUDY WITH DIGNITY, HOPE, AND JOY!

Latin American Youth Center’s (LAYC) mission is to empower youth to achieve a successful transition to adulthood, through comprehensive and innovative programs that address youths’ social, academic, and career needs. To achieve this mission, LAYC provides services and opportunities to approximately 4,000 individuals annually to support academic achievement, promote healthy behavior, and guide youth towards successful adulthood.

We believe in a future where all youth pursue their dreams, reach their goals and acquire the skills and self-confidence to live a life of purpose, connection, contribution and joy.

COMPETITIVE BENEFITS

In addition to a friendly work environment, we are pleased to offer the following benefits to our employees.

• Medical, dental, and vision plans with prescription coverage.
• Employer-paid life insurance
• Voluntary long-term disability and supplemental life insurance
• Matching 401(k) program beginning at hire
• 3 weeks paid vacation leave per year; PTO is accrued, increasing to 4 weeks with tenure.
• 12 paid holidays per year, 12 days paid sick leave per year and 4 wellness days. Sick and wellness days are prorated during your first year based on your start date, then available in full in subsequent years.
• Eight weeks paid parental leave, including adoption and foster care.
• Health club discounts
• One to two days per week of telework for most positions (eligible after first 60 days).

ESSENTIAL RESPONSIBILITIES

• Helps create a safe and inviting environment for program participants.
• Builds a meaningful and healthy working relationship with youth and their families, promoting healing and guidance.
• Assists with the preparation of units for client move-in and housing inspections.
• Ensures that the provision of services is in line with programs and participants’ safety, well-being, and permanent outcomes.
• Advocates on behalf of and with youth.
• Caseload of up to 12 clients.
• Collaborates with other community stakeholders to meet the developmental needs of youth and their families when possible.
• Participates in the selection and interview process for potential program participants.
• Conducts orientation sessions with new program participants.
• Fully participates in teaching youth basic life skills by providing hands-on guidance and assistance, i.e., walk to the metro and buy a fare card with youth, models cleaning the kitchen and other common areas of apartments, accompanies and instructs youth on dry cleaning, etc.
• Develops, monitors, and updates participants’ Individual Case Plans in collaboration with participants, other service providers, and adults involved.
• Meets weekly with program participants to work on building relationships and advancing client goals.
• Conducts home visits or apartment inspections to assess the safety, strengths, and needs of youth and, in some cases, their biological families and as related to their overall case plan.
• Assists participants in scheduling appointments and accompanies participants, as necessary, to legal, medical, dental, and other appointments.
• Assists with implementation of life skills curriculum, including individual life skills sessions and preparing and delivering group workshops.
• Develops, monitors, and updates participants’ discharge and aftercare plan by delineated deadline.
• Respond to crisis situations and intervene to resolve immediate problems in consultation with the Program Manager and Clinical Coordinator.
• Enters case notes and other data in various databases per contract requirements within 24 hours of contact.
• Must be available to respond in person as necessary to emergency calls after office hours on a rotating basis.
• Improves professional skills by attending workshops, seminars, and training sessions as allowed by time and funding constraints. Attends at least 40 hours of training annually.
• Supports with programmatic tasks, including preparing and submitting monthly reports related to their caseload, scheduling annual housing quality inspections, conducting peer reviews of case files, and auditing other Case Manager's notes.
• Performs other duties as assigned by Program Manager, Director, Deputy Director in support of LAYC’s Housing Department.

EDUCATION & EXPERIENCE REQUIREMENTS

• BA in Social Work or related field with experience working with at-risk children and/or youth preferred.
• Experience working with youth with diverse backgrounds and respect for diversity and differences among youth, families, and communities.
• Understands child/youth development concepts or the desire to learn.

SKILLS & QUALIFICATIONS

• Ability to actively engage youth, families, and community members.
• Able to act as a support for youth, families, and colleagues.
• Ability to plan and implement events consistent with the needs of children/youth and in the context of available resources.
• Knowledge in mediation or conflict resolution.
• Knowledge of community and local resources.
• Flexible schedule including late work hours and weekends as needed.
• Bilingual or fluent/proficient: English and Spanish required.
• Knowledge of case management, monitoring and reporting.
• Ability to implement Positive Youth Development (PYD) techniques upon completion of PYD training.
• Ability to work with minimum supervision.
• Driver’s license and clean driving record.
• Excellent communication and organizational skills.
• Computer proficiency, including, Microsoft Office Programs (Word, Excel, Outlook, Teams and databases such as ETO).
• Complete criminal and child abuse/neglect clearances.
• Flexible, energetic, positive individual with commitment to youth development in a high quality, respectful environment.
• Ability to work well and communicate with culturally diverse populations.
• LAYC/MMYC requires the COVID-19 vaccine of all its employees. You will be asked to provide proof of vaccination at the time of your interview and at your onboarding.

PHYSICAL REQUIREMENTS

This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 20 lbs. May require the ability to travel locally and/or regionally.

LAYC/MMYC is an equal opportunity employer committed to providing opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status, or status within any other protected group.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

TO APPLY

Please send a cover letter and resume.