Senior Financial Analyst

Customer Service Representative

Rural King is seeking a Customer Service Representative to provide friendly, professional support to customers through phone, live chat, and other communication channels. This role assists with online orders, order management, returns, product questions, and issue resolution while partnering with internal teams and manufacturers to deliver a positive customer experience.

Related Job Titles

Customer Service Representative • Customer Service Specialist • Customer Support Representative • Customer Care Representative • Customer Experience Representative • Order Management Specialist • Call Center Representative

Responsibilities

The Senior Financial Analyst – Part Time is an impactful role in the organization responsible for executing financial projects consisting of gathering, analyzing, interpreting, communicating, and monitoring financial data to drive business results across Rural King. This individual will partner with key stakeholders, including senior management, to address financials.

Assist with the budgeting and planning process, including, but not limited to:

• Produce the annual budget calendar of deadlines.
• Maintain and keep track of all budgeted line items on the Profit and Loss Statement with detailed documentation.
• Produce and maintain capital tracking detail.
• Facilitate communication and teamwork between all departments of the business.
• Responsible for working with top level executives to keep them up to date on budget deadlines and progress.
• Serve as a contact point for budget questions.
• Continuing to build models and enhance the budgeting process

• Forecast the monthly Profit and Loss Statements.
• Develop and maintain long-term forecasting models, while coordinating with the CFO and the executive team.
• Develop models and analytical tools to improve company understanding of performance and to automate analytical and forecasting processes.
• Serve as a central contact point for Profit and Loss monthly meetings.
• Participate and facilitate the controller in the monthly closes.
• Lead and/or support the project management needs of the Finance team and the CFO.
• Understand the business unit(s) and the operating systems that support them. Serve as the project expert defining and executing projects regarding various business initiatives.
• Prepare business cases including financials and success factors for proposed operating and/or product changes.
• May conduct pilot tests of proposed operating and/or product changes.
• Complete post-audit of business cases after implementation is complete.
• Manage complex projects independently that typically cross multiple business units, divisions or states.
• Responsible for setting project priorities and for project results.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

What We're Looking For

• At least 5 years of financial analyst experience or equivalent combination of experience and education.
• Confidence in playing an integral role in the annual business planning process
• Exceptional financial analysis skills combined with insight into the nuances of the retail segment
• Experience in preparing data sets, statistical reports and computer applications to support financial analysis work
• Ability to generate and speak to financial reporting to management
• Prepare and/or train others on financial systems and serve as a technical resource to accounting team
• Ability to create and maintain pro-forma and cash flow models for current and future areas/projects
• Strong understanding of financial statements and financial reports
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.

Qualifications

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 15 pounds periodically.
• Ability to navigate and access all required facilities.
• Ability to communicate effectively in person, by phone, and electronically.
• Close vision required for computer-related activities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Why Join Rural King?

At Rural King, we believe our people are the foundation of our success. As a family-owned company with a strong history of growth, we provide opportunities to learn, grow, and build a rewarding career.

When you join our team, you'll enjoy:

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Associate discounts
• Career growth and advancement opportunities
• Training and professional development
• A collaborative, team-focused work environment

Compensation

The pay range for this position is $74,250 - $86,000 per hour and is bonus eligible. Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.