Front Desk Representative

Job Description

Your experience matters. Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute A Front Desk Representative who excels in this role:

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greets patients and handles check-in/check-out process, including use of Clockwise system
• Enters demographics and scans patient information into EMR and properly logs patient into system
• Verifies patient demographic and insurance information, updating as needed
• Collects patient payments
• Answers and responds to inquiries; forwards messages from patients, pharmacies, and other providers to clinical staff according to company protocol
• Maintains accurate accounting of cash drawer during shift
• Calls patients to follow up on their visit to MAUC, as needed
• Maintains cleanliness and functionality of office, particularly lobby and registration area
• Other duties as required

What we're looking for

Education:

• A high school diploma or equivalent is required.

Skills & Knowledge:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Knowledge of insurance/medical terms and policies preferred but not required.

Schedule: Full-time

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters.

Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

EEOC Statement

Memorial Medical Center is an Equal Opportunity Employer. Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.