Customer Success Director - Healthcare
Default GeBBS Healthcare Solutions
Job Description
Job Description
Description:
Lead Strategic Healthcare Partnerships. Drive Client Success. Shape the Future of RCM.
GeBBS Healthcare Solutions is seeking an experienced Director of Customer Success to lead strategic partnerships with healthcare organizations and serve as the executive bridge between client objectives and operational excellence.
This high-impact leadership role is responsible for strengthening client relationships, driving retention, identifying growth opportunities, and translating complex revenue cycle performance data into meaningful business insights. The ideal candidate is a strategic relationship leader who understands healthcare revenue cycle management (RCM) and excels at partnering with executives, operational teams, and clients to achieve measurable results.
If you are passionate about healthcare, client success, and building long-term partnerships, this is an opportunity to make a significant impact with a growing healthcare solutions organization.
Your Impact
- Serve as the senior relationship leader for assigned healthcare client accounts.
- Develop and maintain strong executive-level relationships with healthcare stakeholders.
- Lead strategic client meetings, including quarterly business reviews, performance discussions, and business planning sessions.
- Partner with Operations leadership to ensure service delivery meets client expectations, contractual commitments, and performance goals.
- Monitor KPIs, SLAs, and operational performance metrics to identify opportunities and mitigate risks.
- Act as a trusted advisor and escalation point for client concerns, coordinating solutions across internal teams.
- Identify opportunities to expand services and support account growth, renewals, and long-term retention strategies.
- Collaborate with Sales, Business Development, Finance, Product, Operations, and Executive Leadership teams to align client needs with business objectives.
- Translate operational data into strategic insights that help clients make informed decisions.
Your Expertise
- Bachelor’s degree in Healthcare Administration, Business, or a related field.
- 5–7+ years of experience in healthcare Revenue Cycle Management (RCM) or healthcare services with demonstrated client-facing leadership.
- Strong understanding of the U.S. healthcare revenue cycle continuum, including billing, coding, claims management, and accounts receivable operations.
- Proven experience managing complex healthcare client relationships.
- Demonstrated success supporting account growth, renewals, or service expansion initiatives.
- Experience partnering with Operations, Sales, and Executive Leadership teams.
- Exceptional executive communication, presentation, negotiation, and relationship management skills.
- Experience within an RCM outsourcing, healthcare BPO, or consulting environment.
- Experience leading client relationship or account management teams.
- Experience working with offshore delivery teams.
- EMR platform knowledge.
- CRCR certification
The GeBBS Advantage
At GeBBS Healthcare Solutions, we are transforming healthcare through innovative revenue cycle solutions and exceptional client partnerships. Join a team where your expertise and leadership directly contribute to improving healthcare operations and client success.
We offer:
- Competitive compensation
- Full suite of benefits, including medical, dental, vision, life insurance, disability coverage, and retirement savings options
- Paid time off and company holidays
- Career growth and professional development opportunities
- Collaborative, supportive leadership team
- Remote work flexibility
- Opportunity to work with leading healthcare organizations and industry experts
Ready to lead strategic healthcare partnerships and make an impact in the future of healthcare revenue cycle management?
Apply today and become part of the GeBBS team!
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Customer Success Director - Healthcare in East Haven, CT vacancy
- ...Job Description Job Description Description: Customer Success Manager - Healthcare Remote (United States) GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize...SuggestedRemote work
Default GeBBS Healthcare Solutions
East Haven, CT17 days ago $75k - $80k
...technologists, and data experts to tackle some of healthcare's most important challenges. Our teams... ...input to keep projects on track for successful completion. The Senior Account... ...Client-facing experience Professional and customer-service oriented Accurate and...SuggestedAgency workWork at officeLocal areaRemote workShift workNight shiftGrabJobs
New Haven, CT16 hours ago- ...collaboration in real-time. With a proven track record of success across industries like aviation, healthcare, utilities, and government, we enable our clients to... ...encourages creativity, professional growth, and customer success. This is your opportunity to make an impact...SuggestedContract workLocal areaWorldwide
- GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as...Suggested
- ...time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals. As industry... ..., Singapore, São Paulo, and Tel Aviv. The Digital Customer Success Partneris accountable for maximizing the value, adoption, and commercial...SuggestedContract workVisa sponsorship
GrabJobs
New Haven, CT4 days ago - ...locations. Guided by a Board of Directors, most of whom are patients... ..., we take pride in being a healthcare leader dedicated to... ...patient access, exceptional customer service, and achievement of... ...problem-solving skills. The successful candidate will possess:...Work at officeRemote work
Fair Haven Community Health Care
New Haven, CT2 days ago $130k - $150k
Customer Success ManagerAt Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations operate more effectively and securely. Our success is built on long-term customer relationships, deep industry knowledge, and a...- ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
New Haven, CT3 days ago $120k
...you will also build strong relationships with team members and customers working to uncover and create needs with Hologic's unique... ...goals and quota within assigned account list. Present and successfully sell Hologic value proposition to multiple stakeholders at all...Work at officeRelocation- ...support, product managers, and implementations teams to ensure successful launches. What success looks like Net revenue retention... ...Management with renewal and expansion ownership ~ Experience in healthcare revenue cycle or patient payments across multi-site...Full time
Inbox Health
New Haven, CT7 hours ago - Provide life insurance and financial protection solutions to families and individuals Educate clients on policies that prevent financial disaster during times of loss Manage your own book of business through virtual appointments - Use our proven internal blueprint and...Full time
Globe Life: Moore Organizations
New Haven, CT2 days ago - ...Service Associate to deliver top-notch guest experiences and support store operations in North Haven, CT. This role requires friendly customer service, cash handling, POS operation, and adherence to safety policies. Flexibility to work day, night, weekends, and holidays is...Casual workNight shiftWeekend work
- ...assist with vendor coordination. The role requires flexible hours, reliable transportation, and the ability to lift up to 25 lbs. Training is provided, and the company emphasizes safety and customer service as part of its operations. #J-18808-Ljbffr Global Partners LPFlexible hours
$19.73 - $22.94 per hour
...LP is seeking a Guest Service Supervisor in Shelton, Connecticut. This vital role involves supervising staff, ensuring outstanding customer service, and maintaining store operations. The ideal candidate will demonstrate efficiency, organization, and solid communication...- ...experiences and executing store-level tasks. The role includes greeting guests, maintaining store policies, and managing inventory. Successful candidates will demonstrate flexibility, reliability, and the ability to work in various conditions while enjoying health and...
- Residence Inn Shelton, part of Highgate Hotels, seeks a Front Office Agent to deliver attentive guest service during check-in, throughout the stay, and at checkout. You will balance guest needs with maximizing occupancy and revenue and handle inquiries, while operating ...
- ...you’re at your best when setting others up for success. Your ability to clear the way, extrapolate... ...conferences to gain a better understanding of the healthcare landscape and engage HCPs. Build in-depth knowledge of customer needs and respond in ways that demonstrate...Work at officeLocal areaFlexible hoursNight shift
$1,000 per month
...4M raised), we make it possible for any AI agent — whether our customers build it into their product or buy it off the shelf — to take real... ..., and more. Meaningful share options — share in the company's success as we grow. 25 days PTO + 1 additional day per year of tenure....Remote workHome officeStackone
New Haven, CT3 days ago$120k - $150k
...looking ahead to future transformation.***Growth . Technology . Customer***Three words that guide our vision for continuous evolution.... ...disciplined, can multi-task, are committed to personal and team success, have a passion for technology and have strong comprehension abilities...Work at officeLocal areaShift workAztecoffice
New Haven, CT2 days ago$145.31k - $196.6k
...Proven ability to navigate and identify opportunities through the healthcare landscape including academic institutions, IDNs, accountable... ...in rare, unmet spaces experience preferred. Demonstrated success educating HCPs about complex diseases diagnosed through clinical...Private practiceWork at officeLocal areaRemote workRelocationFlexible hoursNight shiftBiopharma Careers
New Haven, CT4 days ago$50k
...opportunities to running complex, multi-stakeholder deals through to close. Your territory covers some of the largest financial services, healthcare, and technology organizations in the world. You won't be handed a playbook. You'll build one. This is our first dedicated...Contract workRemote workWorldwideFlexible hoursGrabJobs
New Haven, CT4 days ago$4,331.25 - $8,187.5 per month
...sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an... ...Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics Job Conditions Moderate overnight travel required....Night shiftFederal Express Corporation
New Haven, CT16 hours ago$60k - $70k
...Account Executive (FAE) is primarily responsible to facilitate customer and prospect meetings in order to identify and sell Concentra’... ...of Zoom and/or other customer interacting technology Proven successful service sales experience Proficiency in all Microsoft Office applications...Work experience placementWork at officeLocal area- ...relationships with client, co‑workers, and colleagues. Viewed as a team player and is cooperative and collaborative. Able to obtain firsthand customer information and use it for improvements in placements and services. Has an understanding of guaranteed cost program design and...Work experience placement
World Insurance Associates LLC
Hamden, CT3 days ago - ...people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.Skills and QualificationsExcellent knowledge of client service and communication center operations.Strong organizational...Flexible hoursNight shift
VCA Animal Hospitals
Shelton, CT4 days ago - ...people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service. Skills and Qualifications • Excellent knowledge of client service and communication center operations. • Strong...Flexible hoursNight shift
VCA Animal Hospitals
Shelton, CT2 days ago - ...Quinnipiac University invites applications for an Associate Director of Student Engagement to lead leadership development, supervise student... ...with university colleagues to foster belonging and student success. This role requires 5–7 years in student affairs, a Master's...
The Chronicle of Higher Education
Hamden, CT4 days ago - ...prioritizes high-opportunity customers, accounts, and referral networks... ...-led partner who engages healthcare professionals as a peer, asks... ...closely with the Regional Business Director and cross-functional partners... ...allocation, and measures of success. Use performance data,...Work at officeLocal areaRemote work
$56.5k
...and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in...Base plus commissionWork experience placementLocal area$120k
...energetic Enterprise Account Executive I who will help grow our customer base and expand our market presence. You'll hunt for new... ..., solution-based services. Nothing is more important to our success than the team that built it. That's why we provide benefits to...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Director - Healthcare. Be the first to apply!
Related searches
- customer East Haven, CT
- customer satisfaction East Haven, CT
- customer success specialist East Haven, CT
- customer success associate East Haven, CT
- healthcare administration part time East Haven, CT
- healthcare plus East Haven, CT
- access healthcare East Haven, CT
- medical & healthcare East Haven, CT
- registered nurse healthcare East Haven, CT
- medical health care East Haven, CT