Client Relations & Service Operations Coordinator (Immediate Start)

We are actively interviewing for the following job. If interested please apply now.Location: Northwest Washington, DC (Palisades Area – 20016) | 100% On-SiteSchedule: Monday – Friday, 8:00 AM – 4:30 PMCompensation: $22.00 – $24.00/hr (Depending on Experience)Start Date: Immediate – You can start as soon as possible if selected!Parking / Commute: Free neighborhood street parking is provided right outside our building. (Note: Our office is not located near a Metro station, so having a reliable personal vehicle is strongly recommended.)About the Role: We are seeking a polished, articulate, and dependable Client Relations & Service Operations Coordinator to join our Service Department in Northwest Washington, DC. We are looking to fill this seat immediately, and the right candidate can start as soon as possible.In this role, you will serve as the primary front-line voice of our company, communicating over the phone with commercial property managers, building engineers, and everyday passengers across the DC metro area. When clients call our service desk, they are often dealing with time-sensitive building issues, out-of-service equipment, or active emergencies (such as a passenger stuck inside an elevator). Because of this, we aren't looking for a generic script-reader—we want a confident, empathetic communicator who delivers "white-glove" customer care and knows how to calm stressed callers while coordinating our field technicians.This is a full-time, permanent-track desk role with zero walk-in foot traffic. Because our leadership team invests hands-on time training you on our industry and software, we are looking for a focused, distraction-free professional with a strong work ethic and dependable daily attendance who wants a long-term career home.What You Will Do:White-Glove Telephone Communication: Answer and triage incoming service calls with confidence, clarity, and warmth, serving as a reassuring point of contact for property managers and building clients.High-Empathy De-Escalation: Handle the emotional side of urgent service calls—staying calm, attentive, and empathetic when speaking with stressed clients or passengers experiencing an active elevator outage while our mechanics are en route.Service Coordination & Dispatching: Sort incoming requests, relay accurate updates to our Service Manager and field mechanics, and coordinate technician schedules in real time.CRM & Work-Order Documentation: Log, update, and track detailed service tickets, client notes, and dispatch records in our internal CRM system and Microsoft Office.Focused Office Support: Partner closely with our in-house management team in a collaborative, phone- and computer-based office environment.What We Are Looking For:High-Touch Customer Service Background: 2+ years of phone-based customer service, patient access/healthcare support (such as hospital networks, medical scheduling, or insurance claims), corporate client relations, property management, or hospitality concierge experience where empathy and emotional intelligence matter.Structured Training & Education: College coursework, an Associate's/Bachelor's degree, or completion of a structured corporate internship or formal customer service training program is a strong plus.Exceptional Phone Presence: Clear, confident verbal and written communication skills with the ability to think on your feet and de-escalate stressful situations gracefully.Unplugged Focus & Work Ethic: A self-starter who stays fully engaged, attentive, and free from personal cell phone distractions during the workday, with a proven track record of punctuality and reliable Monday–Friday attendance.Tech Proficiency: Strong working knowledge of the Microsoft Office Suite (Word, Excel, and Outlook) and the ability to quickly learn internal ticketing/CRM software.Commute & Availability: Must have reliable daily transportation to NW Washington, DC (20016), be able to pass a pre-employment background check, and be ready to start as soon as possible.