Server - Alcove Summit Park

Why Join MadTree as a Server?

Join our team where your work helps create genuine connections to nature and to each other, and your effort contributes to environmental causes. You'll work alongside hospitality professionals who genuinely support each other, and celebrate wins together across our stunning. You're not just taking orders and running food; you're a MadTree ambassador who can speak passionately about our products and our sustainability mission, guide guests through thoughtful menu choices, and create genuine connections with people who come to us for more than just a meal.

Total Rewards & Benefits:

Transparent compensation — $5.50 + tips 401(k) — save for what's next and help build your future FREE mental health support — 8 in-person/video sessions + unlimited text-based therapy Paid volunteer time annually + company-wide Community Impact Day Enjoy what we create — Team member discounts plus regular gift cards for MadTree food, beverages, and merch Continued growth — Cross-training opportunities across hospitality operations Nature-inspired workspaces — Designed to connect people to nature and each other Face-to-face humanity — Real human connection, not screen isolation A team that gives a f*ck — People who are passionate and genuinely care

About MadTree

Founded in 2013, MadTree is an award-winning brewery that's rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.

About Alcove Summit Park

Alcove - Summit Park is the fourth evolution of the MadTree hospitality experience; a space intentionally designed to connect people to nature and each other.

Nestled in the heart of Blue Ash's Summit Park, our 4th location features a full dining room, an outdoor patio, and our signature greenhouse, which blurs the lines between indoors and outdoors. Nothing reflects Our Purpose more than bringing the outdoors in and the indoors out.

As a duplicate concept of our Alcove - OTR location, the space carries forward the warm hospitality, thoughtful design, and nature-inspired atmosphere that define the Alcove experience; complete with our signature living walls, crafted food and beverage offerings, and a deep commitment to creating spaces where community thrives and celebrations are had. Alcove - Summit Park is a living expression of who we are as a company and the experiences we aspire to create every single day.

We are MadTree. Rooted in Cincy. Planted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, paid time off, and many other great perks.

POSITION SUMMARY: The Server creates memorable dining experiences that exceed guest expectations while delivering attentive, efficient service. As a key member of our front-of-house team, they guide guests through the menu and build the genuine connections that bring people back. They will be an avid MadTree ambassador who lives the behaviors Connect, Grow, and Give a F*ck.

LOCATION: Blue Ash, OH

STATUS: Part Time, Full Time

REPORTS TO: Assistant General Manager

COMPENSATION RANGE: $5.50 + tips

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor dining areas to greet and assist newly seated guests promptly.
• Take accurate food and beverage orders while providing menu guidance.
• Maintain detailed knowledge of food and beverage offerings, including allergens and dietary restrictions.
• Deliver food and beverages efficiently across all service areas.
• Process payments and maintain accurate cash handling.
• Coordinate with other servers to ensure balanced coverage of all areas.
• Support team members during peak periods regardless of service zone.
• Monitor guest needs across all tables in the service area.
• Maintain cleanliness standards through diligent pre-bussing, prompt clearing of dishes and glassware, meticulous surface cleaning, and consistent floor maintenance.
• Execute opening and closing duties as assigned.
• Support special events and private functions as needed.
• Communicate effectively with kitchen and bar staff.
• Maintain knowledge of daily features and menu changes.
• Follow all food safety and alcohol service guidelines.
• Participate in training and knowledge development programs.
• Be ready and willing to help with other job-related duties and service tasks as needed.
• Spend time volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• High School Diploma or GED
• 2+ years high-volume restaurant experience preferred
• Open availability including nights, weekends, and holidays
• Reliable transportation and excellent attendance record

SKILLS & ABILITIES:

• Guest Experience Creator: Delivers memorable service while managing multiple tables efficiently
• Team Player: Excels in collaborative environment with shared service responsibilities
• Communication Expert: Maintains clear communication with guests and team members
• Operations Professional: Demonstrates strong organizational skills in fast-paced settings
• Problem Solver: Identifies and resolves guest concerns quickly while maintaining composure
• Systems Savvy: Demonstrates proficiency with POS systems and digital payments
• Safety Champion: Ensures adherence to food safety and alcohol service standards
• Financial Steward: Maintains accurate cash handling and follows established procedures

PHYSICAL REQUIREMENTS:

• Ability to regularly sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
• Ability to frequently talk, hear, and smell.
• Ability to frequently lift and/or move up to 35 pounds.
• Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a bar, restaurant, and kitchen.
• The work environment is both indoor and outdoor with varying temperatures.
• The employee occasionally works with hazardous materials.
• The employee frequently works on wet floors and with wet equipment.