HVAC Counter Sales Representative

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

Only applicants with HVAC experienced will be consider for this role.

Counter Sales Representative

HVAC Parts & Equipment
Location: Kenda, Florida and Pompano, Florida
Industry: HVAC Retail Store

Position Overview

The Counter Sales Representative serves as the front-line commercial interface between the company and walk-in contractors, technicians.

This role is responsible for executing daily counter transactions, providing technical product guidance, processing sales orders accurately, and supporting branch revenue growth while protecting margin integrity.

This is not a passive cashier role.
It is a revenue-generating, relationship-building position within a fast-paced HVAC distribution environment.

Primary Objective

Drive daily branch sales through accurate order processing, product knowledge, and superior contractor service while ensuring inventory control discipline and pricing accuracy.

Core Responsibilities

1. Sales & Customer Service

• Assist contractors and technicians with parts and equipment selection
• Recommend alternative or upsell products when appropriate
• Provide pricing, availability, and lead time information
• Maintain professional counter presence and service discipline

2. Technical Support (Basic Level)

• Identify HVAC components (motors, capacitors, contactors, compressors, thermostats, mini-splits, etc.)
• Read model numbers and cross-reference parts
• Interpret basic product specifications and compatibility

3. Order & System Processing

• Create sales orders, invoices, and credit memos
• Verify customer account status and credit limits
• Coordinate with warehouse for accurate order picking
• Ensure correct tax treatment and payment processing

4. Inventory & Operational Control

• Monitor fast-moving SKUs
• Report stock discrepancies
• Assist with cycle counts as needed
• Maintain organized counter area and product displays

5. Relationship Development

• Build loyalty with repeat contractors
• Maintain professional rapport
• Escalate large opportunities to branch manager or outside sales

Key Performance Indicators (KPIs)

• Daily counter sales revenue
• Order accuracy rate
• Upsell conversion rate
• Customer wait time
• Returns rate

Required Qualifications

• 2+ years of experience in HVAC parts distribution (preferred)
• Knowledge of HVAC components and equipment
• Experience in wholesale or contractor supply environment
• ERP system familiarity
• Basic computer proficiency

Compensation (Miami 2026 Market Benchmark)

• Benefits Package (Health, PTO, 401k if applicable)

Compensation aligned with experience and technical competency.

Ideal Candidate Profile

We are seeking a professional who:

• Understands contractor urgency
• Values accuracy over speed alone
• Demonstrates long-term career interest in HVAC distribution
• Is not transactional, but relationship-oriented

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person