Director of Quality

Job Summary

Catholic Charities of the Archdiocese of St. Louis is seeking a Director of Quality to provide leadership and oversight for all Human Services service lines, including St. Patrick Center, St. Martha's, St. Francis Community Services, and LAMP. This role ensures strong performance management, regulatory and accreditation compliance, effective data management and reporting, and a culture of continuous improvement across all programs/services and departments. This centralized role collaborates with program leadership, senior leaders, and Ministry Office to strengthen outcomes, standardize processes, and promote high-quality, safe, and mission-driven services. Annual compensation starts at $70,000, with opportunities for salary advancement upon meeting preferred qualifications.

Benefits:
Medical, dental and vision insurance; Paid life insurance; Long-term disability insurance; Flexible spending account; 403(b) with company match; Holiday pay; Paid time off (vacation and personal days); Paid parental leave; Paid sick days; Wellness perks; Coworker appreciation days; Learning and development resource; And much more!

Overview and Responsibilities

• Lead all PQI efforts, including implementation of the performance improvement plan and facilitation of data-driven evaluation with program and department leaders.
• Oversee accreditation readiness, licensure compliance, and adherence to regulatory and contractual performance standards.
• Maintain systems for qualitative and quantitative data collection, ensuring accurate monthly, quarterly, and annual reporting.
• Produce tailored performance reports for senior leaders, funders, and stakeholders; respond to ad-hoc data needs.
• Lead internal file audit and case record review processes, identify trends, and support corrective action planning.
• Support development and revision of policies and procedures related to quality, area of compliance, and accreditation.
• Facilitate and disseminate information related to PQI processes, documentation standards, confidentiality/privacy requirements, and regulatory expectations, including coordination of training and educational support as appropriate.
• Administer client and staff satisfaction surveys, analyze results, and guide action planning.
• Serve as HIPAA Privacy Officer (if applicable), overseeing privacy standards and record-request processes.
• Collaborate with grants, development, and research teams on evaluation and reporting needs.
• Support service-line-specific quality requirements (behavioral health, child welfare, senior services, homelessness services).
• Participate in organizational quality committees and act as liaison between Ministry Office and service-line leadership.
• Other duties as assigned.

Knowledge and Experience Requirements

• Bachelor's degree in a related field required; Master's preferred, with 5+ years experience in quality improvement, compliance, or program evaluation.
• Demonstrated experience leading accreditation, regulatory compliance, and continuous improvement initiatives.
• Strong analytical ability with experience in data validation and reporting and use of electronic client record systems.
• Knowledge of regulatory standards (Joint Commission, HIPAA, state licensing, ASAM, Medicaid, HUD, 42 CFR Part 2).
• Experience developing and delivering staff training on quality, compliance, and documentation.

Skills and Competencies Required

• Demonstrated ability to lead PQI initiatives and maintain compliance with Joint Commission and organizational standards.
• Proven skill in interpreting and applying regulations, licensing rules, and accreditation requirements.
• Excellent communication skills with proven ability to manage multiple projects and present complex information clearly.
• Measurable proficiency in data analysis, including designing KPIs, validating data, and producing accurate performance reports.
• Experience conducting internal audits and reducing compliance gaps through corrective action planning.
• Ability to facilitate cross-department collaboration, build consensus, and support leaders through change.
• Strong capability to develop and deliver training that improves documentation accuracy, compliance rates, and quality outcomes.

Catholic Charities of St. Louis does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Catholic Charities of St. Louis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.


Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.


Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where everyone has access to sustainable housing, employment, and healthcare.

Benefits

As a part of the Catholic Charities family, you'll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.