Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Gold Bond Consumer Care Specialist - Remote / Telecommute

$51.53 - $56.53 per hour

Cynet Systems

Morristown, NJ
  • Remote job

Job Title

Pay Range: $51.53hr - $56.53hr

Requirement/Must Have:

  • 35 years of experience in consumer care, customer service, or community management.
  • Experience with enterprise customer service platforms (e.g., Verint, Client, Medallia).
  • Hands-on experience with Social Media Management Systems (SMMS) and ratings & reviews platforms such as Sprout Social, Sprinklr, Khoros, Hootsuite, or Bazaarvoice.
  • Experience with social listening tools and brand monitoring platforms.
  • Proven track record of managing consumer inquiries across multiple channels.
  • Strong understanding of social media platforms, etiquette, best practices, and metrics.
  • Ability to identify adverse events, product complaints, and compliance-sensitive content.
  • Familiarity with pharmacovigilance requirements and regulatory compliance in consumer communications.
  • Availability for approximately 20 hours per week with core availability during standard business hours.

Responsibilities:

  • Manage and respond to non-medical consumer inquiries across all channels within established SLA timeframes.
  • Address common consumer issues including sign-up challenges, coupon concerns, and website discrepancies.
  • Route medical questions appropriately to the pharmacovigilance team.
  • Monitor social media handles for consumer comments, questions, and feedback.
  • Identify and escalate adverse events and product technical complaints through the AE portal.
  • Ensure all social media responses comply with company SOPs and pharmacovigilance requirements.
  • Conduct ongoing social listening to monitor brand mentions, consumer sentiment, and emerging trends.
  • Monitor brand site comments, reviews, and user-generated content.
  • Prepare weekly or monthly social listening reports highlighting key themes and consumer insights.
  • Manage platforms for ratings and reviews collection, monitoring, and syndication.
  • Support new product launch activities including setting up ratings and reviews collection and preparing consumer care readiness.
  • Prepare and deliver monthly pulse reports on consumer interactions and sentiment.
  • Collaborate with medical, legal, regulatory, and marketing teams as needed.

Nice to Have:

  • Experience in consumer healthcare, pharmaceutical, or a regulated industry.
  • Direct experience with the Sprout Social and/or Bazaarvoice platforms.
  • Experience with social listening platforms (e.g., Brandwatch, Talkwalker, Sprout Social Listening, Sprinklr).
  • Knowledge of FDA regulations and pharmacovigilance requirements.
  • Experience with consumer-packaged goods (CPG) or over-the-counter (OTC) products.

Skills:

  • Social Media Management.
  • Social Listening.
  • Consumer Engagement.
  • Pharmacovigilance Compliance.
  • Sprout Social.
  • Bazaarvoice.
  • Data Analysis and Reporting.
  • Cross-Functional Collaboration.
  • Excellent communication and presentation skills.

Qualification And Education:

  • BA/BS degree preferred with a focus in Communications, Marketing, Business Administration, or related field.
  • An equivalent combination of education and experience will be considered.
Cynet Systems
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Gold Bond Consumer Care Specialist - Remote / Telecommute in Morristown, NJ vacancy
  • $40 - $50 per hour

     ...Communications Specialist II (Professional)/Gold Bond Consumer Care Specialist Immediate need for a talented Communications Specialist II (Professional)/...  ...located in Morristown, NJ (Part-Time Contractor - Fully remote). Pay Range: $40 - $50/hour. Employee benefits... 
    Remote work
    Contract work
    Part time
    For contractors
    Immediate start
    Flexible hours

    Pyramid Consulting

    Morristown, NJ
    4 days ago
  • Gold Bond Consumer Care Specialist (Part-Time Contractor) Fully remote • 20-30 a week • Possibility of extension • Candidate can be in any time zone, but must be in the US and able to work standard business hours Position Summary The Gold Bond Consumer Care... 
    Remote work
    Part time
    For contractors
    Immediate start
    Flexible hours

    Aequor

    Morristown, TN
    22 days ago
  •  ...Consumer Digital Client Care Specialist Client Care Specialist answers complex telephone and email inquiries from business and consumer clients and...  ...a wide variety of complex incoming inquiries including Remote Deposit Capture, ACH, Positive Pay, Reverse Positive Pay... 
    Remote work
    Work at office

    Western Alliance Bancorporation

    Chandler, AZ
    2 days ago
  • Amplity, a leading biopharma services partner, seeks a Customer Care Specialist for a remote contact center. You will handle inbound inquiries from consumers and healthcare professionals by phone, email, mail, fax, and chat, addressing product questions and adverse events... 
    Remote job

    Amplity

    Lansing, MI
    2 days ago
  • $38k - $44k

     ...based upon meeting the terms of the SLCCU Remote Work Policy and SLCCU Remote Work...  ...with vendors that come through the Member Care phone line. Skip tracing skills are essential...  ...education helpful. Requires experience in consumer loan collections preferably 1 year or... 
    Remote work
    Work at office
    Home office
    Flexible hours

    Stlouiscommunity

    Richmond, MO
    5 days ago
  • $50k

     ...Impact The Sea Logistics Operational Care Specialist, Import supports day-to-day import...  ...the schedule is 4 days onsite and 1 day remote. This position is targeted to start...  ...shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel... 
    Remote work
    Full time
    Work at office
    Local area

    Kuehne+Nagel

    Detroit, MI
    3 days ago
  • $2,071.2 - $3,408 per month

     ...The Services Specialist will utilize child welfare...  ...Affairs Agency (MVAA) Gold Level Veteran-Friendly...  ...alternate work schedules and remote-work options that can...  ...and remote or hybrid telecommuting options that can help...  ...Services, Adoption, Foster Care? Yes No... 
    Remote work
    Permanent employment
    Full time
    Immediate start
    Flexible hours

    State of Michigan

    Escanaba, MI
    5 days ago
  • The Services Specialist will utilize child welfare practice skills to ensure children are protected...  ...ability to work hybrid (combination of remote and office). The hybrid work environment...  ...Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer. #J-1880... 
    Remote work
    Permanent employment
    Work at office
    Flexible hours

    State of Michigan

    Muskegon Heights, MI
    4 days ago
  • $21.43 - $22.68 per hour

     ...accordance with applicable contract requirements) ~ Monthly bonus potential Schedule ~ Monday to Friday. Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to... 
    Hourly pay
    Full time
    Contract work
    For contractors
    Work at office
    Immediate start
    Monday to Friday
    Flexible hours

    Coast Professional, Inc.

    Geneseo, NY
    19 days ago
  •  ...FountainRx Specialty Pharmacy is seeking a remote Patient Care Coordinator to support patients with retail, compounded, and specialty medications. You will manage inquiries, coordinate with providers and payors, and ensure accurate documentation across the care continuum... 
    Remote work

    FountainRx Specialty Pharmacy

    United States
    5 days ago
  • $19 - $24 per hour

     ...Airbnb Cleaning Technician / Property Care Specialist (Part-Time or Full-Time) Up to Par Cleaning...  ...office. Verify furniture, décor, remotes, appliances, and guest amenities are...  ...training. Meet company insurance and bonding eligibility requirements. If added to... 
    Remote work
    Hourly pay
    Full time
    Part time
    Work at office
    Immediate start
    Night shift
    Afternoon shift

    Up To Par Cleaning LLC

    Longview, TX
    19 days ago
  •  ...qualified Regional Director of Clinical Operations for Virginia. This remote position requires regular travel within the state and an active...  ...Assistant. Responsibilities include managing advanced wound care teams, providing clinical education, and ensuring compliance... 
    Remote work

    ReNew Wound Care

    Richmond, VA
    1 day ago
  •  ...Solventum is seeking a Post-acute Wound Healing Specialist to educate clinicians, drive adoption of...  ...and decision-makers to optimize wound care outcomes and patient care. The role involves field-based collaboration, remote work, and up to 20% travel. A strong sales... 
    Remote work

    Solventum

    Virginia Beach, VA
    1 day ago
  • Department: Domestic Sales / Clinical EducationLocation: Remote, Southeast/Central United StatesReports to: Director, Clinical Application...  ...the OpportunityJoin Natus Neuro as a Neurocritical Care Specialist and help expand the adoption of technologies that support critical... 
    Remote work
    Full time
    Local area
    Home office

    Natus Medical Incorporated

    Kansas City, MO
    2 days ago
  • $70k - $90k

     ...Medical Sales Representative for Syracuse, NY, offering a $70,000–$90,000 base plus uncapped commissions. The role is full-time and remote, with a territory-based structure requiring residence near the assigned area. The candidate will support Medicaid accounts, educate... 
    Remote work
    Base plus commission
    Full time

    Advanced Oxygen Therapy Inc.

    Syracuse, NY
    3 days ago
  •  ...too often, they’re met with barriers to care. From limited local options and long wait...  ...you. About the Role As a Care Admin Specialist, you will play a crucial role in supporting...  ..., Connecticut, and Minnesota  #LI-REMOTE   Based on the nature of this role, you... 
    Remote job
    Part time
    Work experience placement
    Local area
    Shift work
    Weekend work
    Day shift

    Charlie Health

    Remote
    9 hours ago
  •  ...A healthcare technology company is seeking a full-time remote Sales Representative specializing in wound care. The role involves developing relationships with healthcare providers, promoting products, and achieving sales targets. Ideal candidates should possess strong... 
    Remote work
    Full time

    New Horizon Medical Solutions

    United States
    2 days ago
  • $38k - $40k

     ...Amplity in the United States is seeking a Customer Care Specialist for remote support of inbound inquiries from patients and healthcare professionals across multiple channels. You will handle product questions, adverse events, and technical concerns following approved... 
    Remote work

    Amplity

    Raleigh, NC
    1 day ago
  • $61.3k - $122.7k

     ...Acute Care Sales Representative - Nashville East Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. The primary role of... 
    Remote work
    Live in
    Local area
    Relocation
    Night shift

    Avery Healthcare Group Ltd.

    United States
    3 days ago
  •  ...Job Description Job Description Description: Soleo Health is seeking a Full-time Therapy Care Specialist- Acute Infusion Pharmacy Technician to support our specialty infusion pharmacy in Houston, TX . Join us in Simplifying Complex Care!  Soleo Health Perks... 
    Remote job
    Full time
    Work at office
    Local area
    Monday to Friday

    Soleo Health Inc

    Houston, TX
    17 days ago
  • A dedicated pet care organization is seeking a Call Center Representative to assist pet families with emotional and medical concerns. This role is fully remote and part of a supportive team focused on high-quality customer interactions. Candidates should have experience... 
    Remote work

    Lap of Love Veterinary Hospice

    United States
    5 days ago
  • $14.03 - $18.94 per hour

     ...delivering respectful, compassionate care, and where the unique and...  ...is recognized. Floor Care Specialist Job Summary And Qualifications...  ...identity theft protection and consumer discounts Learn More About Employee...  ...Chippenham Hospital the Gold Seal of Approval and named us... 
    Hourly pay
    Temporary work
    Flexible hours

    CJW Medical Center

    Richmond, VA
    5 days ago
  •  ..., we strengthen families, support foster care and adoption, and walk alongside refugees...  ...long haul. As a Accounts Payable/Receivable Specialist, you’ll help carry this mission forward...  ... long-term disability and group term life insurance #LI-CC1 #LI-Remote... 
    Remote work
    Full time
    Live out
    Work at office
    Local area

    Bethany Christian Services

    United States
    9 hours ago
  •  ...To support a growing telehealth program, the full-time Care Coordination Specialist will manage patient engagement, triage, and case management while working remotely with patients in Pennsylvania, New Jersey, New York, and Delaware. Key responsibilities Serve as the... 
    Remote work
    Full time

    Virtual Vocations Inc

    United States
    5 days ago
  • A travel advisory company is seeking a Customer Care Travel Advisor to provide support to clients throughout their travel journey. You...  ...and offering solutions with empathy and care. This fully remote position allows for flexibility while ensuring clients feel valued... 
    Remote work

    Excitingtravelnow

    Wausau, WI
    3 days ago
  •  ...UnitedHealth Group is seeking a remote Customer Service Associate to support TRICARE beneficiaries via phone, chat and video, with full‑time hours and rotating 8‑ or 10‑hour shifts. Training is virtual from home, and U.S. citizenship plus the ability to obtain a security... 
    Remote work
    Full time
    Rotating shift

    Effizotech

    United States
    5 days ago
  •  ...Overview Sentara Pulmonary, Critical Care and Sleep Specialists Heart Hospital Office is now hiring a City/State Norfolk, VA Work Shift First (Days...  ...‑free environment. For positions that are available as remote work, Sentara Health employs associates in the following states... 
    Remote work
    Full time
    Temporary work
    Work at office
    Immediate start
    Monday to Friday
    Shift work
    Day shift

    Sentara Health

    Ten Sleep, WY
    3 days ago
  • $17 - $19 per hour

     ...Job Description Job Description Now Hiring : Gold Canyon and Queen Valley, AZ - In Person Overview We are seeking a compassionate...  ...living. Responsibilities Assist clients with personal care tasks including bathing, grooming, and dressing. Prepare nutritious... 
    Hourly pay
    Full time
    Part time
    Immediate start
    Flexible hours
    Shift work
    Night shift
    Day shift

    Home Matters Caregiving, East Valley

    Gold Canyon, AZ
    24 days ago
  •  ...Description POSITION TITLE: Integrated Care Specialist – Shelter Based REPORTS TO: Team Lead FLSA CLASSIFICATION: Non‑Exempt POSITIONS SUPERVISED...  ...office‑based tasks must be completed onsite; limited remote work flexibility may be available in accordance with HR approved... 
    Remote work
    Permanent employment
    Contract work
    Work at office

    Mental Health Association of South Central Kansas

    Wichita, KS
    5 days ago
  •  ...Carda Health Chronic Care Management Assistant – Clinical Check Specialist Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary...  ...engaging, compassionate, and life-saving rehabilitation remotely. We are a team of data scientists,... 
    Remote work
    Work experience placement
    Work at office
    Flexible hours

    Carda Health

    United States
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Gold Bond Consumer Care Specialist - Remote / Telecommute. Be the first to apply!