Quality Assurance Analyst (Chicago)

QA Tester – Loyalty Systems

Location: Chicago, IL – Hybrid, 3 days onsite per week

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Interview Process: Video Interview + In-Person Technical Interview

What You’ll Do

• Review business requirements, use cases, and functional specifications to understand testing scope and expected outcomes
• Create detailed test plans, test cases, test scripts, and test scenarios
• Execute manual functional, integration, UAT, and end-to-end testing
• Validate development deliverables against business requirements and expected functionality
• Test complex loyalty program functionality , including:
• Points accumulation and redemption
• Loyalty tiers
• Program rules
• Rewards and milestone-based awards
• Multiple batches and transaction processes
• Perform financial and transaction testing to validate points, awards, calculations, and overall data integrity
• Verify that transactions are processing correctly and that calculations and business rules are executing as expected
• Identify, document, track, and retest defects through resolution
• Analyze test results and communicate testing progress, results, outstanding issues, and risks
• Partner with business stakeholders to plan and execute User Acceptance Testing (UAT)
• Assist with test environment setup and test execution preparation
• Perform smoke testing during production deployments
• Help establish and maintain QA processes, testing standards, and best practices
• Perform API testing using tools such as Postman or Insomnia
• Work with APIs, databases, and Kafka as part of testing and troubleshooting
• Understand database information and validate data without needing to develop complex SQL queries
• Collaborate closely with Project Managers, Test Managers, developers, business stakeholders, and other members of the technology team

What We’re Looking For

• 5+ years of hands-on software testing experience , preferably supporting major application integrations and/or enterprise application releases
• Strong experience with manual software testing
• Experience creating and executing test plans, test cases, and test scripts
• Strong understanding of software testing methodologies and QA best practices
• Experience with functional, integration, UAT, and end-to-end testing
• Strong analytical and problem-solving skills with the ability to identify issues and determine expected versus actual results
• Experience testing financial transactions, calculations, data integrity, or complex business rules is highly valued
• Ability to understand and test complex loyalty or rewards program functionality
• Experience with API testing and tools such as Postman or Insomnia
• Working knowledge of databases and data validation
• Exposure to Kafka testing is a plus
• Experience with Jira, Confluence, and Zephyr or similar test management tools
• Experience working in a collaborative, team-oriented environment
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple testing activities in a fast-paced environment
• Proficiency with Microsoft Word, Excel, and PowerPoint

Preferred Experience

• Experience testing loyalty, rewards, points, financial, or transaction-based systems
• Hospitality industry experience
• Experience with enterprise application integrations
• Experience with Zephyr or another test management platform
• Experience with automated testing tools or automation frameworks, although automation is not the primary focus of this position
• Experience with reporting and ad hoc query tools
• Experience with Kafka and event-driven systems
• Experience with browser/device testing tools such as BrowserStack

Education

• Bachelor's degree preferred
• Equivalent extensive experience in enterprise application testing, test planning, and test execution will be considered