Inside Sales Supervisor - Waterworks

Inside Sales Supervisor

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for an Inside Sales Supervisor. The Inside Sales Supervisor will develop and implement sales strategies; identify potential customers; handle vendor relationships; and monitor industry trends. If you have a love of meeting people and providing outstanding customer service coupled with an interest in supplying directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Starting pay rate at $34 and may be higher based on experience

Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Responsibilities:

• Supervise a team of associates to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns
• Serve as day-to-day team leader leading all aspects of customer service and inside sales team
• Effectively set priorities and expectations based on business need
• Mentor, train, motivate, and develop team members to be successful
• Monitor calls and offer guidance to improve call effectiveness and share the best techniques for successful sales calls
• Set expectations and goals, by driving associate/team performance
• Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate relationships
• Evaluate associate key performance indicators and identify training needs and development opportunities
• Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balance

Qualifications:

• 5 years of successful experience in sales is preferred
• Prior management/leadership experience is highly preferred
• Prior experience of setting up inside sales process, metrics, and hiring team members with the ability to lead and motivate
• Possess a strong service orientation, and the desire to serve internal and external customers
• Ability to build strong interpersonal relationships and have outstanding communication skills
• Excellent organization and time management skills
• Possess solid computer skills, including Microsoft Office and prior CRM/Salesforce experience is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$23.63 - $51.08

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.