Network Engineer

Network EngineerLocation: Eagan, MNAre seeking a Network Engineer to support our client's LAN and Wi-Fi infrastructure. This individual will work independently diagnosing and resolving complex network issues while contributing to documentation, standards, and team development. This is a hybrid position based in Eagan, MN, with the expectation of 4 days per week onsite. The hybrid schedule is subject to change based on client needs. Schedule is Monday – Friday, 8:00 AM – 5:00 PM CT. Occasional on-call rotation and after-hours work required.Responsibilities include, but not limited to:Independently diagnose and resolve complex network incidents impacting performance, stability, or securityPerform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devicesAnalyze packet captures, logs, and telemetry data to identify and document root causesManage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitterSupport high-availability environments, including failover, redundancy, and disaster recovery planningDevelop and maintain network documentation, standards, and runbooksPerform root-cause analysis and produce technical reports on major incidentsTest and validate new network technologies and configurations prior to production rolloutResolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future referenceProvide mentorship and technical guidance to Tier 1 and other staffManage multiple concurrent tasks, prioritize workload effectively, and meet deadlinesBasic Qualifications:Bachelor's degree and a minimum of 3 years of IT/networking experience; additional experience may be substituted in lieu of a degreeMinimum 3 years of hands-on network support experience in a LAN/Wi-Fi environmentProven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or FortinetProficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol)Strong troubleshooting and analytical skills across OSI Layers 1–7Understanding of LAN security standards and best practicesExperience with ServiceNow or comparable ticketing systemsMust be eligible for a Position of Public Trust: U.S. citizenship or permanent residency, 5 years of U.S. residency, and no more than 6 months of international travel in the past 5 years (excluding U.S.-based work or Military Service travel)Preferred Qualifications:Experience with SD-WAN platforms and VPN technologiesFamiliarity with network monitoring and telemetry toolsPreferred Certifications:Cisco CCNA, CCNP, or other applicable networking CertificationsEducation Requirements:A minimum of 3-7 years' relevant experience. A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.