Medical Office Secretary

Position Overview Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. The Patient Coordinator is a vital member of our Care Team at Giving Home Health Care, serving as a liaison between Giving Home Health Care, patients, caregivers, and internal departments to ensure clear communication, coordinated care support, and a positive overall patient experience. This role helps bridge operational and clinical processes by supporting patient needs, facilitating communication between teams, addressing concerns proactively, and ensuring services are delivered efficiently, compassionately, and in alignment with organizational standards. The Patient Coordinator plays a key role in promoting patient satisfaction, caregiver support, and continuity of care while fostering strong relationships between Giving and the patients we serve. This position requires 3-4 days per week of same-day local travel and up to 1,500 miles monthly, with competitive mileage reimbursement. A flexible schedule may be required outside normal business hours based on patient needs. Serve as the primary liaison between patients, caregivers, clinical staff, and internal departments, ensuring clear and timely communication throughout the care continuum. Manage a caseload of 50+ patients, collaborating with patients, families, and healthcare providers to oversee medical documentation and renewals. Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses. Conduct weekly, biweekly, and monthly phone check-ins with nurses and home health aides to coordinate patient care. Collaborate with a care team of two peers and a lead under the supervision of the Care Team Director. Update and upload documentation in Salesforce and Igea/Axxess EMR within 24 hours of home visits, ensuring full compliance. Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date. document incident reports as needed. Pull and review data, reports, and performance metrics to support team goals and quality standards. Provide exceptional customer service and build genuine, compassionate relationships with patients. Manage night/weekend on-call based on patient needs. Meet and exceed established performance metrics. Responsibilities Manage a caseload of 50+ patients, collaborating with patients, families, and healthcare providers to oversee medical documentation and renewals. Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses. Conduct weekly, biweekly, and monthly phone check-ins with nurses and home health aides to coordinate patient care. Collaborate with a care team of two peers and a lead under the supervision of the Care Team Director. Update and upload documentation in Salesforce and Igea/Axxess EMR within 24 hours of home visits, ensuring full compliance. Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date. Document incident reports as needed. Pull and review data, reports, and performance metrics to support team goals and quality standards. Manage night/weekend on-call based on patient needs. Qualifications 2-5 years of customer service and/or case management experience, preferably in a healthcare or home health setting. High school diploma or equivalent. Valid New Mexico driver's license, current auto insurance, and dependable personal vehicle for patient visits. Ability to travel 3-4 days per week (up to 1,500 miles/month). Computer Literacy Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet and report analysis. Proven ability to work independently and efficiently with minimal supervision. Flexible availability outside of normal business hours as patient needs require. Must successfully complete a mandatory background check through the New Mexico Department of Health. Preferred Associate’s degree or higher in health administration, social work, or a related field. Experience with Salesforce CRM or similar platform. Familiarity with Igea/Axxess EMR system (training provided). Background in case management, social work, or home health coordination. Medical terminology knowledge. Experience pulling and interpreting operational reports and performance data. Strong advocacy skills—comfortable representing patients in clinical and administrative settings. High emotional and social intelligence. Strong reading, writing, and documentation skills. Compensation and Benefits Competitive hourly rate: $24 - $28/hour based on experience.

• 9½ Paid Holidays + Floating Holidays + Your Birthday off.
• Overtime pay at time and a half.
• Medical, Dental, Vision, Life Insurance effective after first full month - company covers 100% of dental, vision, and term life. 150 annual Lifestyle Reimbursement (gym/fitness, Costco/Sam's Club, Amazon Prime, and more).
• Modern Health mental wellness platform for you and your dependents.
• Competitive mileage reimbursement (federal reimbursement rates) Tuition Reimbursement Program.
• $100 monthly cell phone reimbursement (after 1 month of employment).
• Employee Assistance Program and Employee Appreciation Program.

Why Join Giving Home Health Care? If you are passionate about providing quality care and building genuine relationships with patients, we want to hear from you. Join our dedicated Care Team and make a real difference in the lives of the patients and families we serve. If you're ready to be part of an organization that truly makes a difference in people’s lives, We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination. Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. #J-18808-Ljbffr Giving Home Health Care, LLC