Disability Programs Employment Trainer

Job Description

Job Description

ESSENTIAL EXPECTATIONSESSENTIAL EXPECTATIONS  

Diversity, Equity, And Inclusion Expectations 

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. 

Safety Expectations 

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. 

POSITION EXPECTATIONPOSITION EXPECTATIONS 

Position Summary   

​​The primary objective of the position is to assess the job skills and job readiness of disabled and/or disadvantaged clients participating in Goodwill's Community Based Training Program (Retail and/or Processing Areas); to teach clients various job skills necessary to obtain competitive employment in a retail/processing setting; and to teach clients self-sufficiency skills towards greater independency in their lives.  The primary hours are between 9:00 a.m. and 7:00 p.m. but the position may work a varied shift, including evenings or weekends, at varied locations to provide relief support in other areas of Mission Services.​ 

Responsibilities  

• ​​Providing job readiness assessments, job training, coaching, supervision and support to clients. 
• ​Modeling positive behaviors to clients – not counseling. 
• ​Making all work assignments for clients in support of their IWRP goals and in coordination with Goodwill Retail Management to meet GSN production goals. 
• ​Performing job and task analyses of job duties assigned to clients. 
• ​Providing regular feedback to the Director of Mission Services on each client’s work performance.  
• ​Communicating each client’s needs for successful completion of IWRP goals to the appropriate constituents (i.e., Mission Services Management, Retail/Processing Management, BVR Counselors).  
• ​Communicating effectively through verbal and written communication with the Senior Manager of Mission Services on the day-to-day operation of the CBT Program. 
• ​Collecting statistics on client participation and submitting related written reports to management on a weekly basis. 
• ​Meeting established Mission Services goals in the areas of clients served per day.  
• ​Preparing written reports and making recommendations to the appropriate referring partner agencies regarding the completion of each client’s assessment and with regard to competitive employment placement. 
• ​Completing all required program documentation and related written reports in an accurate and timely manner. 
• ​Maintaining satisfactory attendance and punctuality based on GSN policies.  
• ​Working flexible schedules at varied service locations (i.e. CBT programs may temporarily close or limit the hours of operations due to low referrals, thus requiring the position to perform relief functions in other areas of Mission Services, including job coaching and other special projects). 
• ​Working cooperatively with other GSN Team Members (i.e., retail/processing operations, workforce) to ensure the success of all functions and operations. 
• ​Maintaining confidentiality of client case file information and of their participation in all GSN CBT programs. 
• ​Maintaining a clean, organized, and safe work area. 
• ​Attending department meetings and trainings at corporate or community locations. 
• ​Assists in any other projects as determined by management. 
• ​Serving as a case manager for assigned caseload. 
• ​Providing orientation to clients on workplace related policies. 
• ​Acting as first responder to clients in need of First Aid or CPR.​ 

Core Competencies  

Job Knowledge 

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment.  Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols. 

Dependability 

Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent 

attendance.  Accountable and can be relied upon during challenging and unexpected  

situations. 

Service Oriented 

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.   

Teamwork 

Works collaboratively and respectively with others and is sensitive to team member  

engagement. Communicates openly seeking and providing support.  Shares knowledge,  

provides assistance, and contributes well as a leader, facilitator, or participant. Accountable 

to team. 

Job Specific Competencies  

Judgement 

Innate ability to combine personal qualities with relevant knowledge and experiences to form opinions and reach conclusions.  Makes sound choices in the absence of clear-cut, relevant data or an obvious path.  Applies decisions considering goals, risks, constraints, resources, and scope of authority. 

Patience 

Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles. 

Quality Focused 

Strives for excellence. Organized, methodical, accurate and thorough.   Understands scope of responsibility.  Improves performance and outcomes.  Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards. 

Motivating Others 

Leads by example.  Creates a positive, productive work environment with a strong sense of purpose, values and vision. Empowers others through strengths and assists with weaknesses. Drives ownership. Creates a sense of self-worth, team and belonging. Acknowledges and rewards accomplishments. 

Environmental Factors  

• ​​Position is generally standing or walking.  Bending, kneeling and lifting are required.​ 

Physical Factors 

• ​​Lift/Carry:  Medium up to 50 pounds.  Push/Pull:  Must be able to push up to 75 pounds. 
• ​Position is generally standing or walking.  Bending, kneeling and lifting are required.​ 

Education, Experience and Requirements 

Required 

• ​​High School diploma or GED. 
• ​Knowledge of retail operations is preferred. 
• ​Ability to write program reports and communicate effectively with the public and referring agency representatives. 
• ​Communicate in a friendly and informative manner with people from a wide variety of cultural and ethnic backgrounds. 
• ​Demonstrated ability to train and coach others. Bilingual in Spanish or Sign Language a plus but not required. 
• ​Must be self-motivated, autonomous & able to manage his/her time effectively. 
• ​Must be able to work flexible hours, including weekends & holidays, if the need arises. 
• ​Must be fluent in English. 
• ​Must exhibit a high level of integrity and business ethics.  
• ​Requires a high level of adaptability and flexibility.​ 

Preferred 

• ​​Minimum two years of experience working with disabled individuals in an employment training program.​