DocuSign Application Specialist

We are seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level eSignature platform, including integrations, validation, and global business support. This role will play a key part in the transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments. Key Responsibilities Administer, configure, and support DocuSign eSignature and CLM, if applicable, in an enterprise environment. Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting. Develop and support DocuSign APIs and out-of-the-box integrations with enterprise platforms such as CRMs, including Salesforce, document management systems, and Microsoft Power Automate / Power Platform. Configure and support SSO integrations using SAML and OAuth. Work closely with business users to gather requirements, analyze issues, and implement solutions. Coordinate with DocuSign vendor support to open, track, and resolve tickets. Support change management, releases, and platform upgrades. Ensure compliance with validated system requirements, including 21 CFR Part 11, documentation, audit readiness, and electronic signature controls. Create and maintain technical documentation, SOPs, and training materials. Support migration activities from Adobe Acrobat Sign to DocuSign. Promote best practices and continuously improve platform stability and user adoption. Support incident, problem, and change management activities within defined SLAs. Perform troubleshooting and root-cause analysis for business-critical application issues. Support enterprise applications across UNIX and Windows platforms, including log analysis. Required Qualifications 7+ years of experience supporting enterprise eSignature platforms, with strong hands‑on DocuSign experience. Deep expertise in DocuSign Templates, PowerForms, Workflows, APIs, and Reporting. Strong experience with the DocuSign Admin Console and account configuration. Experience integrating DocuSign using REST APIs. Strong knowledge of JSON and XML, with XSD/XSLT knowledge preferred. Experience configuring SSO using SAML 2.0 and OAuth. Strong experience working in validated environments with 21 CFR Part 11 compliance. Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis. Hands‑on experience with incident, problem, and change management tools such as ServiceNow. Strong troubleshooting and root‑cause analysis skills. Ability to work directly with business stakeholders and resolve issues within defined SLAs. Strong understanding of enterprise security, compliance, and audit requirements. Experience participating in requirements gathering, design, development, and testing. Ability to support and troubleshoot high‑volume, business‑critical applications. Excellent verbal and written communication skills. Ability to work independently with minimal supervision. Strong collaboration and teamwork skills in a cross‑functional, global environment. Preferred Qualifications Hands‑on experience delivering DocuSign implementation or migration projects. Experience with DocuSign CLM. Experience migrating from Adobe Acrobat Sign to DocuSign. Exposure to GxP systems beyond 21 CFR Part 11. Experience mentoring, training, and enabling support teams. Advanced Excel skills for data analysis and reporting. Experience with Microsoft Power Automate / Power Platform. Knowledge of enterprise integration patterns. Proactive mindset focused on continuous improvement and operational excellence. Notes Mandatory Areas Must Have Skills 7+ years of experience supporting enterprise eSignature platforms, with strong hands‑on DocuSign experience Deep expertise in: DocuSign Templates, PowerForms, Workflows, APIs, and Reporting DocuSign Admin Console and account configuration Experience integrating DocuSign using: REST APIs JSON, XML (XSD/XSLT knowledge preferred) Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications Strong experience working in validated environments (21 CFR Part 11) — mandatory Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis Hands‑on experience with incident, problem, and change management tools (e.g., ServiceNow) Strong troubleshooting and root‑cause analysis skills Ability to work directly with business stakeholders and resolve issues within defined SLAs Domain Experience (If any ) – Lifescience experience Must have Certifications – None Location - Remote Onsite Requirement - Remote Number of days onsite - Remote #J-18808-Ljbffr Compunnel