Medical Assistant - Otolaryngology

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant supports the delivery of safe, high-quality, and empathetic care across ambulatory settings. Under the supervision of licensed providers or clinical overseers, the MA performs direct patient care, assists with clinical operations, and supports care coordination all while helping ensure a smooth and efficient daily workflow.

Job Description:

Essential Duties & Responsibilities (including but not limited to):
• Greet, room, and prepare patients for visits; take and document vital signs and intake information
• Support clinical procedures (e.g., EKGs, specimen collection, point-of-care testing, etc.)
• Maintain clean, stocked, and ready exam rooms throughout the day
• Ensure accurate documentation in the EMR per clinical guidelines
• May assist with scheduling, check-in, phone coverage, referrals, and patient instructions as needed
• Communicates effectively with providers, patients and team members about delays, appointment needs, or follow-ups
• Follow all assigned workflows, safety protocols, infection control standards and clinical policies and department guidelines.
• Support operational flow and provider efficiency by anticipating needs and adjusting to same-day changes
• Escort patients to labs or ancillary services, as needed
• May participate in specialized clinical workflows (e.g., prescription refills, prior authorizations, high-level disinfection)

Qualifications

Education
• High school diploma or GED required
• Completion of an accredited Medical Assistant training program preferred

Experience
• 0-1 years of related experience in patient care in a healthcare setting preferred or associate's degree or higher in lieu of Medical Assistant experience

Licensure, Certification, Registration
• Basic Life Support (BLS) certification required within 6 months of hire or per department requirement.
• Medical Assistant (Certified), Emergency Medical Technician (EMT), Certified Nursing Assistant (CNA), or Licensed Nursing Assistant (LNA) certificate preferred

Skills, Knowledge & Abilities
• Ability to work in fast-paced ambulatory environment with diverse patient populations.
• Demonstrates flexibility, professionalism, and a team-based mindset.
• Proficiency in medical terminology, vital sign collection, and EMR systems preferred

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled