Lead Registered Nurse

About QueensCare

Founded more than a century ago by the Franciscan Sisters of the Sacred Heart, QueensCare continues the legacy of compassionate care through grants, scholarships, and support for inpatient healthcare.

In addition to the strategic philanthropy, QueensCare Health Alliance (QHA), an affiliate of QueensCare, delivers direct medical, dental, vision, mental, and spiritual care through mobile and community-based programs at schools, social service organizations, and places of worship, all at no cost to patients.

By partnering with local nonprofits, healthcare providers, and community organizations through grantmaking and collaborative programs, QueensCare serves as a connector in the healthcare ecosystem, strengthening access to care and improving health outcomes across Los Angeles County.

Our Mission

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

About the role

Under the direct supervision of the Associate Director, Community Partnerships, the Lead Registered Nurse (LRN) will assist the Associate Director with managing a team of nurses, providing supervision and clinical guidance, ensuring adherence to healthcare protocols, and promoting patient well-being through effective leadership and clinical expertise. This role requires a combination of excellent direct patient care skills and team management skills. Responsibilities include assisting with scheduling and supervising Health & Faith Partnership Sites, providing direct patient care, and leading a collaborative and effective culture for the Health & Faith Partnership team. The LRN will also ensure that Nurses are up to date on needed trainings and clinical competencies to support quality patient support initiatives.

What you'll do

ESSENTIAL JOB RESPONSIBILITIES

Oversight of Community Nurses and Clinical Practice

• Serves as the primary clinical resource for nursing staff by providing day-to-day guidance on patient care, clinical procedures and regulatory requirements.
• Supports daily nursing operations by assisting with workflow, resolving routine clinical issues, and promoting efficient patient care delivery.
• Assists with onboarding, orientation, and training of nursing staff and reinforces clinical competencies, including non-diagnostic screenings and laboratory equipment procedures.
• Monitors compliance with established clinical protocols, infection prevention practices, and applicable Department of Public Health and Los Angeles County requirements, escalating concerns as appropriate.
• Assists with vaccine ordering, inventory, storage, returns, and documentation in accordance with applicable regulations.
• Coordinates required clinical documentation in support of renewing Non-Diagnostic Health Asssessment (NGHA) permits and CLIA licenses.
• Coordinates with administrative staff to maintain clinical equipment, schedule calibrations, arrange sharps and medication disposal, and ensure clinic readiness.
• Participates in quality improvement activities by identifying opportunities for process improvements and communicating recommendations to management.
• Serves as a liaison between nursing staff, community partners and leadership to promote effective communication and continuity of care.

Team Coordination and Daily Supervision

• Coordinates the daily work of nursing staff to ensure efficient service delivery and high-quality patient care.
• Prepares daily staff schedules, coordinates meal and rest break coverage, and adjusts assignments based on operational needs.
• Reviews and approves timecards, manages day-to-day performance in accordance with organizational policies, and escalates performance concerns and exceptions to management.
• Provides coaching and direction, reinforces established clinical and operational procedures, and communicates operational concerns to management.
• Coordinates nursing coverage, community events and operational readiness for new and existing service locations.
• Monitors and documents service site issues, supply needs, and recommendations, and escalates significant concerns to management.
• Performs other duties as assigned.

Community Nurse Responsibilities:

• As needed, conducts preventive health screenings, wound care, and administers vaccines within scope of practice.
• Provides health education, counseling, and preventive health interventions at community events and assigned service locations.
• Acts as a clinical advocate by identifying barriers to care and coordinating referrals to Community Health Workers and community resources.
• Maintains compliance with CDC infection prevention standards, Los Angeles County requirements, and organizational policies for clinical practice, vaccine management, and documentation.
• Maintains accurate and timely documentation in the Electronic Health Record (EHR) and completes required NGHA proficiency testing.
• Collaborates with internal programs and community partners to coordinate services and improve access to care.

Policies and Performance

• Supports and implements the organization's vision, mission, and values.
• Complies with and promotes adherence to organizational policies and procedures.
• Determines priorities and methods to complete daily tasks effectively, ensuring all responsibilities are met promptly.
• Performs all job functions professionally and courteously.
• Fosters and promotes a culture of service excellence and accountability.
• Attends training and educational sessions as required.
• Must be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed.
• Must be willing and able to work at all locations as needed.

Qualifications

EDUCATION:

• An associate degree in nursing is required. A bachelor's degree in nursing and/or a graduate-level degree in nursing or a related field is preferred.
• A current California Registered Nurse license is required.
• Must maintain good standing with all relevant licensing entities and be able to provide proof of compliance with all credentialing requirements.

EXPERIENCE:

• Experience working with adults, children, and families from diverse social, cultural, educational, and economic backgrounds.
• A minimum of two years of experience working in clinical and acute settings is required; community health experience is preferred.

KNOWLEDGE:

• Demonstrates proficiency in computer applications such as Microsoft Suit, MyTurn, EMR and CAIR.

SKILLS:

• Works well with children, adolescents, and adults.
• Organizational skills and attention to detail to manage administrative tasks efficiently.
• Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds.
• Understands which decisions can be made alone and which decisions need to involve others.
• Demonstrates a self-directed mature, disciplined, and tactful approach to fulfilling job duties.
• Demonstrates excellent communication skills, both oral and written, preferably bilingual (Spanish/Korean- oral).
• Ability to obtain CPR/First Aid certification and provide standard first aid care.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus. Ability to provide standard first aid care.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.

The pay range for this role is:

110,000- 135,000 USD per year (US)