Personal Care Specialist

Description

At the Company, we have at least a four-dimensional focus on access, cost, quality and consistency, where we strive to provide our customers with access to quality products, at competitive prices, which help to enhance their lives. You will have an opportunity to engage your impressive talents to make positive contributions within the Company, the lives of our customers, and the explosive legal cannabis industry. We have a strong, employee-centered culture built by inspiring people like yourself. And we are committed to sustaining a business environment that is respectful, welcoming, equitable and supportive of a broad range of people.

As a Personal Care Specialist , you'll be the friendly face who guides patients and customers through their dispensary experience-from the moment they walk in to the moment they check out. Think of the role as part educator, part retail specialist, and part concierge.

Responsibilities

• Educate them on cannabis products, consumption methods, and safe use.
• Recommend personalized product options based on their needs.
• Stay knowledgeable about new products and industry trends.
• Help maintain a clean, compliant, and well-stocked retail environment.
• Assist with inventory, order accuracy, and general store upkeep.
• Provide the management team with the necessary support to ensure retail store operations run smoothly and comply with applicable rules and regulations, including daily activities, maintenance, and handling of patient information for any reported issues or complaints.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Follow all safety, security, and state cannabis regulations.
• Support store operations across multiple stations (front-of-house, back-of-house, curbside, etc.).
• Management reserves the right to modify, add, or remove job duties at any time, with or without prior notice, in accordance with business needs. Employees may also be required to perform additional job-related tasks not specifically outlined in this job description, including special projects or assignments requested by their direct manager.

Key Competencies

• Functional Acumen - Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understands the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management).
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, takes in multiple inputs, and arrives at reasonable business decisions.
• Collaborate - Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on time and within scope, and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role models and supports the execution of the Company's core values.

Requirements

• At least 1 year of customer service experience (retail specialty a plus).
• Strong communication and listening skills.
• Consistent, reliable attendance and the ability to work varied shifts.
• A desire to learn about cannabis and wellness.
• Professionalism, integrity, and the ability to work well as part of a team.
• Must be 21+, pass required background checks, and meet state cannabis employment rules.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Ability to establish and maintain effective working relationships with all employees.
• Previous experience with POS systems.
• Employees must be able to follow instructions and incorporate constructive criticism from managers.
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Every job applicant must pass a comprehensive background check, including the mandates of the local cannabis control commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to the withdrawal of the job offer.
• Must be willing and able to occasionally work a flexible schedule as the business needs demand, including evenings, weekends, holidays, and special events.

Working Conditions / Physical Demands

• Must be able to lift up to 50 pounds and repeatedly carry 15-20 pounds across the warehouse or greenhouse.
• Frequent and repetitive use of hands for tasks including pruning, transplanting, and equipment handling.
• The employee must be able to sit or stand for long durations and perform essential physical functions, including kneeling, stooping, bending, and twisting within confined or restricted spaces.
• The employee must be able to work in hot, humid environments and tolerate exposure to workplace elements such as dust, allergens, and water.

The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of employees in this role.

TILT, together with its subsidiaries, is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. TILT and its subsidiaries are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.

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