Defense Red Switch Network (DRSN) Support Technician III

Job Description

Job Description

Location: Scott Air Force Base, Illinois
Category: Network Administration and Ops
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Remote Type: No Remote

Required:

• U.S. Citizenship
• Active Top Secret Security Clearance

Our customer, the Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.

We are seeking a Defense Red Switch Network (DRSN) Support Technician III at Scott AFB, IL to suppor t t he DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC) . Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.

Job Responsibilities

Responsible for performing, training team and developing processes for the following duties:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact
• Proactively monitor network alarms across platform specific network management tools
• Support all customers to include providing global situational awareness support
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Proactively monitor network alarms across platform specific network management tools
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations

Minimum Qualifications:

• High school diploma or equivalent and 2 – 4 years of prior relevant experience
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date
• Able to work in a 24x7 shift work environment
• Must have an active DoD Top Secret security clearance
• Requires general understanding of both voice infrastructure and IP network topologies

Desired Qualifications:

• Tech control facility or cyber transport experience

• Circuit actions experience

• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs

• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core