Manager On Duty

Benefits:

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Manager on Duty (MOD)

Reports To: General Manager / Assistant General Manager

Employment Status: Leadership Position (Minimum 30 scheduled hours per week) Schedule: Sundays + weekdays

Position Summary

The Manager on Duty (MOD) is a trusted leader who helps ensure the safe, efficient, and successful operation of the school during their assigned shift. When the General Manager (GM) or Assistant General Manager (AGM) is unavailable, the MOD serves as the primary on-site leader, supporting staff, maintaining operational continuity, and ensuring an exceptional experience for every member and family.

While the MOD is not expected to be the expert in every operational system, they are expected to know where critical information and resources are located, keep the school running safely and efficiently, and support leadership by following established procedures and escalating issues appropriately.

The MOD leads by example, reinforces Goldfish Swim School standards, coaches team members, and promotes a culture of safety, professionalism, and outstanding customer service.

Minimum Eligibility Requirements

To be considered for a Manager on Duty position, candidates must:

Maintain an average of 30 or more scheduled hours per week.

Be in good standing with Goldfish Swim School.

Successfully complete Goldfish Swim School Deck Supervisor training.

Obtain and maintain Goldfish Swim School Lifeguard Certification.

Demonstrate a thorough understanding of the Goldfish Swim School curriculum, teaching philosophy, and swimmer progression.

Consistently demonstrate professionalism, reliability, accountability, and leadership.

Model Goldfish Swim School's Core Values.

Receive approval from the General Manager and Regional Manager.

Key Responsibilities

Leadership & Operations

Serve as the primary on-site leader when the GM or AGM is unavailable.

Support daily operations and ensure the school operates safely and efficiently.

Lead by example while coaching instructors, deck supervisors, lifeguards, and front desk associates.

Make sound decisions and escalate concerns appropriately.

Safety, Compliance & Facility Readiness

Execute the Emergency Action Plan (EAP) when necessary.

Support the school's readiness for Board of Health, ELLIS, and other regulatory inspections.

Know the location of compliance documents, emergency procedures, certifications, chemical logs, and operational manuals.

Retrieve documentation and assist inspectors or auditors when management is unavailable.

Maintain a working knowledge of basic pool operations and recognize when to escalate facility or mechanical concerns.

Complete required incident documentation and maintain Goldfish safety standards.

Customer Experience & Team Development

Deliver exceptional customer service and resolve member concerns professionally.

Coach team members and reinforce Goldfish Swim School standards.

Support staff development and foster a positive team culture.

Help ensure lessons are delivered consistently according to the Goldfish curriculum.

Marketing & Community Engagement

Coordinate grassroots marketing initiatives and community partnerships.

Assist with community events, promotions, member appreciation events, and outreach opportunities.

Support social media content and maintain marketing materials.

Represent Goldfish Swim School professionally within the community.

Daily Operations & Systems

Utilize iClassPro and Connecteam to support daily operations.

Assist with staffing adjustments, callout documentation, and same-day coverage when leadership is unavailable.

Monitor staffing levels and communicate concerns appropriately.

Complete nightly manager reports when required.

Support birthday parties and special events as needed.

Qualifications

Required

High school diploma or equivalent.

Previous leadership or supervisory experience preferred.

Must obtain and maintain Goldfish Swim School Lifeguard Certification.

Must successfully complete Goldfish Swim School Deck Supervisor training.

Must demonstrate a thorough knowledge of the Goldfish Swim School curriculum, teaching philosophy, and swimmer progression.

Must maintain an average of at least 30 scheduled hours per week.

Excellent leadership, communication, and customer service skills.

Strong organizational, problem-solving, and decision-making abilities.

Ability to remain calm and make sound decisions during fast-paced or emergency situations.

Comfortable using technology, including iClassPro and Connecteam.

Ability to work evenings, weekends, and holidays as business needs require.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.