Assistant Store Leader

Job Overview Opportunity knocks at the Lakeshore Learning Store. As one of our store managers, you develop a first‑class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast‑paced, fast‑changing environment that demands operational expertise. Providing great customer service isn’t just a goal—it’s the essence of who we are. Responsibilities Assist management efforts to recruit and develop an engaged, sales‑driven team Ensure team members receive consistent coaching and growth opportunities and support career pathing Conduct new hire onboarding training and development sessions Support/assist in performance reviews and employee feedback sessions Help resolve staff conflicts and drive workplace engagement and motivation within the store Supervise daily store operations to ensure service standards are met and exceed expectations Seek and communicate customer feedback regarding school and home use of products Build a unique and lasting relationship with customers Assist in developing and implementing customer service programs and recognition Monitor staff interactions with customers and provide feedback Analyze sales data, inventory levels and market trends to identify opportunities Maintain accuracy in reporting and inventory management Assist in maximizing sales and store profitability while effectively managing controllable expenses Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals Qualifications 1‑year related retail management experience Ability to work a flexible schedule, including nights and weekends Knowledge of retail POS systems Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives Positive and proactive approach to management and working as a team Excellent communication and training skills Exceptional time management and organizational skills Passion for providing excellent customer service Compensation & Benefits Hourly: $23–$26.50 Quarterly bonus program Comprehensive medical/dental plan for full‑time employees 401(k) retirement plan Equal Employment Opportunity Statement People are selected to become members of the Lakeshore family based on skill, merit and mind‑boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS‑related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. To learn about how we collect and use applicant information, please visit our Employee/Applicant Privacy Policy. We use E‑Verify to confirm the employment eligibility of all newly hired employees. #J-18808-Ljbffr