Quality - Business Systems Analyst

Overview The SAP S4/Hana Business Delivery Lead Systems Analyst is a service-oriented, positive, forward-thinking team member, who is responsible for implementing and supporting SAP solutions to meet business-related requirements. The SAP S4/Hana Business Systems Analyst collaborates with the business process teams to understand current/future business processes and requirements to ensure technology investments support and enhance strategic objectives. This role requires the candidate to act as a liaison between a third-party support team and end users to ensure technical compatibility and satisfaction of deliverables, while writing and maintaining detailed system documentation, including user and functional requirement specifications, test scripts, SOPs, and work instructions. The System Analyst must have testing experience in the manufacturing sector with extensive SAP S4/Hana knowledge in procurement, manufacturing, warehouse, and/or quality. Responsibilities Contribute to strategy sessions and help guide business management in their use of SAP S4/Hana. Work with department leadership to create an open dialog to determine issues and derive enhancement priorities. Continually scout for business process improvements and support the business in attaining the highest levels of productivity. Prioritize business requirements and communicate plans with stakeholders for review and approval. Translate business requirements into business-based solutions and ensure an ultimately working solution in SAP S4/Hana or third-party applications. Troubleshoot SAP S4/Hana business processes in the SCM, MM, IM, eWM, QM, and MDG modules as well as interfaces, providing resolution and improvements as required. Walk customers through the problem-solving process. Follow up with customers to ensure issues have been resolved. Train users. Implement SAP S4/Hana system solutions utilizing the system development lifecycle and project management methodologies. Utilize change management methodology and ensure the appropriate documentation is complete to implement system changes. Partner with vendors and third-party support teams to resolve system issues, develop enhancements, and project tasks. Troubleshoot functional and technical SAP S4/Hana issues. Collaborate with Business Analysts, Project Leads, and IT team to resolve issues and ensure solutions are viable and consistent. Develop and maintain test scripts. Facilitate and execute end-user acceptance testing following support team processes. Assist with the development, implementation, and management of policies, processes, and standards within the technical environment. Assist with creating training documentation. Be responsive in a fast-paced adapting environment that requires maximum system performance, minimum downtime, and a high degree of customer satisfaction and confidence. Other duties as assigned. Qualifications Strong skills in: SAP S4/Hana EBS, customer service, communications skills, facilitation, leadership, analytics, and data modeling. Must have strong analytical skills and attention to detail. Demonstrate strong communication skills and the ability to work independently as well as in a positive team environment. Strong interpersonal skills to build and maintain relationships. Ability to adapt to a constantly changing manufacturing environment. The ability to quickly learn new system solutions. Education/Experience A Bachelor's Degree in IT and/or Business or equivalent work experience is required. Manufacturing environment experience. Experience in leading systems implementation utilizing SDLC and Project Management methodologies. Able to assist in supporting SAP S4/Hana and non-SAP S4/Hana systems. Prior experience in a regulated industry; FDA preferred. SAP S4/Hana experience. Proficient working knowledge of Microsoft Windows. #J-18808-Ljbffr