Leasing Associate

A successful career in the multifamily industry is built around delivering quality customer service. At SDK, we recruit professionals who specialize in customer care and who understand that our success depends on the satisfaction of our residents.

SDK Acadia is seeking a Leasing Associate who truly embodies our commitment to exceptional customer service. At SDK, we believe in treating every resident with respect, understanding, and genuine care while providing the highest standards of quality and comfort in the places they call home. If you're outgoing, energetic, and personable, with a positive attitude and a passion for creating great experiences, we'd love to hear from you.

This is a full-time onsite position located in Ashburn, VA, and Saturdays hours are required.

About the Position

As our leasing associate, you will...

• Showcase properties to potential residents, respond to leasing inquiries promptly, and negotiate lease terms following established procedures.
• Assist with lease applications, verify resident eligibility, and prepare leasing documents.
• Maintain accurate records and ensure compliance with property standards and housing regulations.
• Effectively market available units in appropriate channels representing accurate and engaging information using SDK marketing content.
• Proactively initiate outreach plans.
• Regularly inspect the tour path and model units and inform property teams of any issues.
• Strive to deliver a one-stop experience and provide exceptional customer support to all residents by addressing their concerns and inquiries, and escalating issues when necessary. This includes answering calls, assisting walk-in visitors, responding to emails, and communicating concerns with relevant property team members to ensure timely resolutions.
• Develop and maintain professional relationships with current and prospective residents.
• Ensure that all leasing representation in the assigned property or portfolio meets SDK standards, including but not limited to the way property tours are conducted, and how leasing inquiries are handled.
• Stay informed about applicable laws and regulations and ensure all leasing activities comply with relevant legal requirements.
• Collaborate with team members to ensure all move-ins and move-outs are seamless.
• Maintain accurate, in-depth knowledge of all aspects of the property, particularly in rent and pricing information, vacancies, apartment availability, lease expirations, square footage and the broader community.
• Provide support to the leasing or property manager with weekly reporting and other routine tasks.
• Perform other related duties proactively.

About Your Professional Background & Skills

• A minimum of 1 year of multifamily leasing experience.
• Exceptional presentation, communication (written and verbal) and interpersonal skills.
• High emotional intelligence with a welcoming demeanor.
• Strong organization, attention to detail, multi-tasking and follow through skills.
• Thrives in fast-paced environments and has the ability to work well both independently and as part of a team.
• Adaptable to changing work schedules and ability to work weekends and some holidays.
• Proficient in MSOffice and RealPage Onesite.
• Bilingual (Spanish/English) is a plus!
• Must have reliable transportation and a valid license.
• Must be able to work with any employer in the US without any restrictions whatsoever.

About Us, Pay, Benefits & Culture

SDK Apartments SM is a real estate investment, development and property management group with an established portfolio of residential communities and commercial properties across multiple states.

SDK’s tradition of giving back to the community extends to the way we care for our residents and employees. Our unique backgrounds, perspectives and skills make us a truly diverse team. We collaborate effectively to achieve our goals and strive to be the best in our asset class. We embrace learning opportunities to further our personal and professional growth and support each other genuinely.

Our total rewards package includes competitive pay, a comprehensive benefits package including medical, dental, vision, paid time off, long term disability, life insurance, employee assistance program, apartment discount program, flexible spending account, health savings account, a learning program, 401k with match when eligible, and the opportunity to work with the most dedicated team around!

The gross hourly pay range for this position is $21.00 - $22.00, plus commission eligibility for new leases that meet the requirement. The actual compensation within the range will be based on factors unique to the candidate, including direct years of experience and depth of knowledge.

SDK Apartments SM does not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status or any other characteristics protected by federal, state or local laws. SDK aims to foster and maintain a workplace where everyone can be their best selves, feel respected and included. Therefore, it’s our practice to actively and continually evaluate our people procedures so that we can offer the best possible experience to those interested in working with SDK. We encourage you to apply and look forward to meeting you. Good luck!

I love living here! It's like a big family! I enjoy all the resident events, and the beautifully kept grounds. The staff is just a phone call away and always there when needed. Maxine S. Green Acres gives me a sense of both privacy and small town neighborliness. I love the diversity of the community and the beautiful location. A wonderful place to live! Barbara M.

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