PBX Operator

Do you want to join an organization that invests in you as a(an) PBX Operator? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.


Job Summary and Qualifications

The PBX Operator is responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure.Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients.

What you will do in this role:

• You will cheerfully greet and assist external and internal callers on multiple incoming telephone lines.
• You will provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.
• You will execute overhead paging for authorized reasons when requested to do so by the appropriate staff.
• You will understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.
• You will monitor all alarms located in PBX and notify appropriate personnel as required.
• You will assist with updating the facility, phone directories and on-call lists.

What qualifications you will need:

• High school graduate or equivalent
• At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility.
• Multiple line phone or switchboard skills.
• Basic computer skills.
• Experience with Word & Excel preferred.
• Proven customer service skills in working with public and emergency situations.

Benefits


Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits


Note: Eligibility for benefits may vary by location.

Research Medical Center is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas


Research Psychiatric Center is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.


HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.