Certified Medical Assistant

The Division of Occupational and Environmental Medicine is seeking a Certified Medical Assistant responsible for patient care and administrative support duties at the Mack Truck/Volvo Health and Wellness Center located in Macungie, Pennsylvania. The candidate will interact with patients, outside providers, and third‑party carriers regarding patient‑related issues, work in a team environment, provide administrative support on behalf of advanced practice clinicians, and perform various clinical and administrative tasks as directed. Responsibilities include assisting the healthcare team with specific treatments and procedures, monitoring the clinic environment, and providing prompt, courteous, and professional attention to all patients and clients. Specific Duties & Responsibilities Maintain a calendar for Nurse Practitioner and schedule meetings/appointments as appropriate. Schedule follow-up appointments with providers, and/or referrals at the direction of the health care provider. Greet walk‑in patients and register them in the clinic. Assist patients to an exam room and prepare patients for examination. Obtain and record pre‑examination testing to include height, weight, BMI, and vital signs. Perform delegated clinical tasks including vital signs, urine collection, blood collection, injections, electrocardiograms, and routine dressing changes. Assist the health care team with specific treatments and procedures. Administer and document specified injections as directed by APP and JHU policy. Document all clinical care provided in JHU EMR in a thorough and timely manner. Provide appropriate follow‑up communication with the health care team and patients. Support the health care team as directed. This includes clinical assistance, medical record retrieval, communication with relevant parties, instrument sterilization, examination room preparation, filing, stocking, equipment care/maintenance, and front desk coverage. Order, stock, and maintain exam rooms and clinic area with standard levels of supplies and equipment. Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Gather patient information, fulfill patient needs, educate patients where applicable to prevent the need for future contacts, and document interactions in applicable systems. Provide quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination. Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition. Check clinic area and exam rooms for malfunctioning equipment, broken furniture, and general maintenance problems regularly. Report findings to the appropriate person and/or arrange for repairs as required. Participate in skill development and training through in‑service programs to enhance knowledge level and to ensure mastery of patient care procedures. Maintain a positive attitude and convey enthusiasm. Participate in a teamwork approach to responsibilities and activities within the clinic. Assist with onsite wellness events, including BP screening events and other wellness programs. Perform hearing screening on the employee population as assigned. Maintain patient confidentiality. Minimum Qualifications High school education or GED required. Minimum of two years of clinical and administrative experience as an MA in a health care setting. Additional education may be substituted for years of related experience per the JHU equivalency formula. Completion of a certified/accredited Medical Assistant training program. Certification/Registration as a Medical Assistant (e.g., CMA, AAMA, RMA, AMT, NAHP). CPR certification required. Highly effective verbal and interpersonal skills. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Experience in urgent care or occupational medicine office. #J-18808-Ljbffr Inside Higher Ed