Customer Success Specialist

About this position Gotransverse has been named a winner on Built In Austin’s 2026 Best Places to Work list. Check us out among Austin’s Best Places to Work, Best Midsize Companies, and Best Paying Companies. Gotransverse is more than just a company—we’re a team driven by innovation, creativity, and a shared passion for delivering world-class billing and revenue solutions. Our culture thrives on collaboration, diverse perspectives, and a relentless focus on pushing boundaries to achieve excellence. Our headquarters is located in the heart of Austin, TX—one of the most dynamic and vibrant cities in the U.S. Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies, live music, festivals like SXSW and ACL, and unique local experiences. We’re not just looking for talent—we’re seeking thinkers, problem-solvers, and individuals who bring fresh ideas to the table. At Gotransverse, we value people who aren’t afraid to challenge the status quo and who thrive in a fast-paced, dynamic environment. We believe in balancing hard work with a great sense of humor and camaraderie because life’s too short not to enjoy the work you do and the people you do it with. Why Work With Us? We believe in supporting our employees with a rewarding work environment and meaningful benefits. Here are just a few ways we invest in your growth, well-being, and success: Professional Development - Grow your skills through workshops, training programs, and opportunities for advancement. Health & Wellness - Comprehensive health benefits to support your physical and mental well-being. Work-Life Balance - Flexible work hours and remote work options to help you balance your career and personal life. GT's Hybrid Work Model - Gotransverse is excited to offer a hybrid model to its employees with the expectation of working in our Downtown Austin office 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in-person collaboration that fosters trust and unlocks creativity. About the role Gotransverse is a leading SaaS platform for subscription billing and revenue management, helping enterprises around the world automate complex billing operations at scale. As we grow our customer base, we are looking for a Customer Success Agent who is passionate about driving customer outcomes, comfortable working with data, and skilled at building long-term relationships with enterprise clients. In this role, you will serve as a key point of contact for a portfolio of customers. You will combine strong analytical capabilities with clear communication to help customers get maximum value from the Gotransverse platform. What you'll do Own post-implementation customer relationships across a portfolio of accounts, serving as the primary point of contact for day-to-day needs and strategic guidance. Drive product adoption by understanding customer business processes and recommending best practices and solution strategies. Conduct regular business reviews, presenting data-driven insights and progress against customer goals. Monitor customer health scores, usage trends, and risk signals — proactively addressing churn risks and escalating where needed. Partner with Sales on renewal and expansion opportunities. Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs and coordinate issue resolution. Develop and maintain customer-facing documentation, reports, and use case records. Contribute to the improvement of internal CS processes, playbooks, and reporting frameworks. Qualifications Bachelor's or Master's degree in Computer Science, Engineering, Finance, Accounting, Business Administration, or a related field, or equivalent practical experience. Proficiency in SQL for data extraction and analysis — ability to write and interpret queries independently. Experience with CRM and CS platforms (e.g., Salesforce, Gainsight, or similar). Ability to translate complex technical concepts for both technical and non-technical audiences. Strong project and time management skills — able to manage multiple concurrent accounts and initiatives. Exceptional written and verbal communication skills, including the ability to navigate difficult customer conversations with confidence and composure. Experience scoping and estimating effort for customer projects with appropriate risk awareness. Nice to Have Familiarity with subscription billing, revenue recognition, or financial operations. Gainsight or similar CS platform certification. Experience working with enterprise-level accounts. Work Arrangement Hybrid work model available. This position requires regular presence in our Austin, TX office combined with the flexibility to work remotely from home. About Gotransverse LLC Gotransverse has been named a winner on Built In Austin’s 2026 Best Places to Work list. Check us out among Austin’s Best Places to Work, Best Midsize Companies, and Best Paying Companies. Gotransverse is more than just a company—we’re a team driven by innovation, creativity, and a shared passion for delivering world-class billing and revenue solutions. Our culture thrives on collaboration, diverse perspectives, and a relentless focus on pushing boundaries to achieve excellence. Our headquarters is located in the heart of Austin, TX—one of the most dynamic and vibrant cities in the U.S. Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies, live music, festivals like SXSW and ACL, and unique local experiences. We’re not just looking for talent—we’re seeking thinkers, problem-solvers, and individuals who bring fresh ideas to the table. At Gotransverse, we value people who aren’t afraid to challenge the status quo and who thrive in a fast-paced, dynamic environment. We believe in balancing hard work with a great sense of humor and camaraderie because life’s too short not to enjoy the work you do and the people you do it with. Why Work With Us? We believe in supporting our employees with a rewarding work environment and meaningful benefits. Here are just a few ways we invest in your growth, well-being, and success: Professional Development - Grow your skills through workshops, training programs, and opportunities for advancement. Health & Wellness - Comprehensive health benefits to support your physical and mental well-being. Work-Life Balance - Flexible work hours and remote work options to help you balance your career and personal life. GT's Hybrid Work Model - Gotransverse is excited to offer a hybrid model to its employees with the expectation of working in our Downtown Austin office 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in-person collaboration that fosters trust and unlocks creativity. About the role Gotransverse is a leading SaaS platform for subscription billing and revenue management, helping enterprises around the world automate complex billing operations at scale. As we grow our customer base, we are looking for a Customer Success Agent who is passionate about driving customer outcomes, comfortable working with data, and skilled at building long-term relationships with enterprise clients. In this role, you will serve as a key point of contact for a portfolio of customers. You will combine strong analytical capabilities with clear communication to help customers get maximum value from the Gotransverse platform. What you'll do Own post-implementation customer relationships across a portfolio of accounts, serving as the primary point of contact for day-to-day needs and strategic guidance. Drive product adoption by understanding customer business processes and recommending best practices and solution strategies. Conduct regular business reviews, presenting data-driven insights and progress against customer goals. Monitor customer health scores, usage trends, and risk signals — proactively addressing churn risks and escalating where needed. Partner with Sales on renewal and expansion opportunities. Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs and coordinate issue resolution. Develop and maintain customer-facing documentation, reports, and use case records. Contribute to the improvement of internal CS processes, playbooks, and reporting frameworks. Qualifications Bachelor's or Master's degree in Computer Science, Engineering, Finance, Accounting, Business Administration, or a related field, or equivalent practical experience. Proficiency in SQL for data extraction and analysis — ability to write and interpret queries independently. Advanced Microsoft Excel skills; strong PowerPoint/presentation skills. Experience with CRM and CS platforms (e.g., Salesforce, Gainsight, or similar). Ability to translate complex technical concepts for both technical and non-technical audiences. Strong project and time management skills — able to manage multiple concurrent accounts and initiatives. Exceptional written and verbal communication skills, including the ability to navigate difficult customer conversations with confidence and composure. Experience scoping and estimating effort for customer projects with appropriate risk awareness. Nice to Have Familiarity with subscription billing, revenue recognition, or financial operations. Gainsight or similar CS platform certification. Experience working with enterprise-level accounts. Work Arrangement Hybrid work model available. This position requires regular presence in our Austin, TX office combined with the flexibility to work remotely from home. The pay range for this role is: 70,000 - 80,000 USD per year(Austin, TX) #J-18808-Ljbffr