Collections Officer II - Self Pay Collections - Bilingual Required

Collections Officer II

The current vacancy is within Patient Financial Services with the Health Care Agency. Under general direction, the Collections Officer II collects monies owed the County for services rendered and/or taxes/fines/fees levied; and performs related duties as required.

Collections Officer II is the journey level classification of this series. Incumbents manage a full caseload within an area of account specialization (e.g., medical collections); and may return cases to court or initiate property liens for failure to pay. The ideal candidate is bilingual (English/Spanish) and will possess excellent customer service skills and the ability to communicate effectively with clients, coworkers, and other stakeholders while exercising sound judgment and professionalism in sensitive financial situations. They will have experience analyzing financial information to determine appropriate collection actions, evaluating eligibility for self-pay and financial assistance programs, and processing related recommendations and account adjustments. The ideal candidate will also maintain accurate records, prepare routine correspondence and reports, identify opportunities to improve collections, and demonstrate strong attention to detail while managing multiple priorities in a high-volume environment. Experience handling high-volume phone calls, working with Microsoft Excel reports, and using electronic health record systems such as Cerner is highly desirable.

The Health Care Agency - Administration Collections Officer II is represented by the Service Employees International Union (SEIU) and are eligible for overtime compensation. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent, and Extra-Help vacancies for this position only. There is currently one (1) vacancy for this position only.

Tentative Schedule Opening Date: 8/20/26 Closing Date: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive enough qualified applications to meet business needs. It is to your advantage to apply as soon as possible.