Loan Application Customer Service

Sallie Mae is seeking Customer Service Agents to support a high-volume loan application surge during the 2026 peak season. This role operates as the loan application support center, handling inbound calls and guiding customers through the student loan application process.
Key Responsibilities
• Handle a high volume of inbound calls related to student loan applications
• Provide end-to-end support from application initiation through submission and servicing
• Maintain strong knowledge of Sallie Mae loan products and eligibility requirements
• Accurately document customer interactions in internal systems
• Deliver empathetic, clear, and compliant customer service

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Ideal Experience
• Prior customer service or call center experience (financial services or education preferred)
• Comfort handling detailed and complex customer questions
• Strong communication skills and ability to thrive in a fast-paced environment


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.