Operations Support Senior Lead Analyst

Overview We are seeking a highly accomplished and dynamic Business Execution Lead to join our team as part of the Technology Enabled Operations Productivity program. This pivotal role is crucial in delivering operational efficiency and effectiveness across Services. This role will be a lead in the Ops Productivity, Strategy and Investment Planning team ensuring robust governance, timely communication, and alignment with strategic objectives. Key Responsibilities Drive the program across Services, ensuring a strong governance process is in place in collaboration with Ops, Product and Technology partners Continuously assess program performance against objectives and identify areas for improvement. Ensure the program effectively contributes to meeting and exceeding technology delivery plans. Utilize productivity forums and sub-forums to provide clear and timely updates to Senior Management Team (SMT). Foster strong relationships across associated Product, Operations, and Technology functions to secure buy-in, manage expectations, and ensure collaborative project and commercialization delivery Partner effectively with diverse teams across geographies and functional areas Demonstrate leadership and the ability to operate independently, making informed decisions and driving initiatives forward within a global, highly complex organizational environment. Communicate program status, issues, risks, and their disposition to stakeholders. Act as a challenger to the change management workstream, ensuring investments align with growth areas. Represent Services Operations at various forums, including investment coordinators, central ops program governance, and Organizational PMO forums. What we Need From You Bachelor’s degree in a related field (e.g., Business Administration, Engineering, Information Technology). Master’s degree preferred. Proven track record of successfully leading and delivering complex operational productivity programs. Strong understanding of Agile methodologies and experience of Agile transformation programs. Excellent communication, interpersonal, and presentation skills. Ability to influence and collaborate effectively with cross-functional teams and senior leadership. Strong analytical and problem-solving skills. Benefits and Compensation Primary Location: Tampa, Florida, United States. Full Time Salary Range: $119,680.00 - $179,520.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date Jun 11, 2026 Equal Employment Opportunity Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi