Welcome Station Attendant - Signia by Hilton La Cantera Resort and Spa, San Antonio

Are you passionate about hospitality and delivering exceptional guest experiences? Signia by Hilton La Cantera Resort & Spa is seeking dedicated, service-minded individuals to join our world-class team in beautiful San Antonio, Texas.

Located atop the rolling hills of Texas Hill Country, our resort blends luxury with nature, offering a serene escape for guests—and an inspiring place to work for team members. As part of the Hilton family, you'll gain access to industry-leading benefits, career growth opportunities, and the chance to be part of a dynamic team redefining the guest experience.

The Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches including working in the front office, bell and door roles.

Purpose of the Welcome Station (WS)

Greet all Traffic entering La Cantera Resort and Spa (LCR)

Provide information and directions for all as requests

Convey messages and arrivals to Front Desk and various LCR departments

Be aware of irregular occurrences - both at the gate and around the grounds

Be in contact with Loss Prevention regarding questionable activity

Types of Traffic through Welcome Station

Resort guests arriving individually or in buses, charters, Ubers, etc

Visitors of Resort Guests

Daily Guests arriving for meetings, conventions, trade shows, etc

Guests enjoying LCR Golf, the Spa, or Restaurants/Bars

Deliveries to the Resort - Loading Dock, etc

Transportation to Pickup Departing Guests - Ubers, buses, charters

Employees arriving for work

Residents living in LC Community

Site visits by prospective customers/guests for future meetings, weddings, etc

Information Responsibility at Welcome Station

Guests 

Employees - encourage entry tags, direct to proper parking area

Deliveries - direct to proper area - Loading Dock, et

Visitors of Guests - evaluate legitimacy and provide direction

Local Transportation - record and direct Ubers, buses, charters

Residents of Vistas Community - provide entry as needed, encourage safety

Make a judgment call on all Vistas residence construction trucks - encourage oversized trucks to use Camp Bullis entry.

Emergency Vehicles - be aware of where to send EMT

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable