Customer Advocate II

Alternate Title: Spare Parts Specialist

Description of Job Duties and Responsibilities:

• Receives calls and emails from customers and internal employees to provide answers to inquiries revolving around order status, product information, account status, pricing, product or service
• Utilizing SAP; routes shipping invoices and controlled documents and maintains records for insurance purposes
• Filing, typing, and performing standard transactions using the current UGA business system
• Communicate with European sister-company representatives, brokerage vendors, customs and internal UGA staff
• Provides vacation relief for other Spare Parts team members

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

• High school diploma or GED and 2-3 years position related experience
• Position requires basic to intermediate typing and computer skills (Microsoft Office, data processing)
• Experience working in customer relations utilizing professional written and verbal communications
• Position requires basic to intermediate math and problem solving skills
• Ability to work in a fast paced, team environment
• Requires ability to follow standard written and verbal instructions such as bills of materials and shipping documents, or equivalent
• Basic knowledge of inventory management techniques
• Ability to read drawings and prints

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

• Knowledge of customs and international shipping procedures and regulations
• Customer relations and customer interaction experience
• Previous experience with UGA business system or equivalent for basic process transactions
• Bi-Lingual (English/German and/or English/Spanish preferred)

Other (Supervisory Responsibilities, Physical Demands, Travel):

• Ability to work effectively in a noisy environment
• Ability to multi-task and maintain an organized work station
• May be exposed to dust and moving machine parts
• There are no supervisory responsibilities with this position

Core Competencies:

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Adaptability
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven

United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets