Specialist, POS Menu Management (Toast)

We are a lifestyle brand!

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

ROLE OVERVIEW:

We are seeking a detail-oriented IT Specialist (Menu Management) to serve as the primary

administrator for our Toast POS environment. This role is the technical backbone of our Food and Beverage operations, responsible for the build-out, maintenance, and integrity of all digital menus across our portfolio.

You will ensure that what a guest sees on a mobile app, kiosk, or physical terminal is accurate,

priced correctly, and technically routed to the right kitchen printer. You are the bridge between our Culinary teams and our IT infrastructure, ensuring our “revenue engine” never misses a beat.

RESPONSIBILITIES:

• Execute all back-end configurations in Toast, including menu item creation, modifier nesting, pricing schedules, and tax rule application.
• Maintain the “golden record” for menu data, ensuring naming conventions and SKUs are consistent across all locations for clean reporting in our BI tools.
• Manage the publishing cycle for menu changes, coordinating with site managers to ensure updates don’t disrupt live service.
• Monitor and troubleshoot the data flow between Toast and our Property Management System (PMS), third-party delivery aggregator (Otter/Deliverect), and inventory software (xtraCHEF).
• Remotely configure and stage Toast hardware (Flex, Go 2, KDS, and Kitchen Printers) and provide Tier 2 technical support for on-site hardware failures.
• Build and test complex promotional logic, including “Happy Hour” triggers, promo codes, and loyalty reward redemption flows.
• Create and update how-to guides for restaurant staff on basic Toast functions, such as 86ing items, re-routing printers, and performing end-of-day closures.
• Conduct User Acceptance Testing (UAT) for every menu launch to ensure that Kitchen Display System (KDS) routing and guest receipts are functioning exactly as intended.

REQUIREMENTS:

• 2-3 years of hands-on experience specifically with Toast POS (administrator level preferred).
• Strong understanding of cloud-based POS architecture and how data syncs between local hardware and the cloud.
• Proven ability to manage large databases of information (1,000+ items/modifiers) without errors.
• Experience troubleshooting network-related POS issues (printers dropping off, sync errors, offline mode).
• Ability to communicate effectively cross-functionally with chefs, servers, and managers

PREFERRED QUALIFICATIONS:

• Experience with Hotel PMS integrations (Stayntouch, Opera, or Mews).
• Familiarity with inventory management software and how it pulls data from the POS.
• Basic knowledge of Excel/Google

BENEFITS:

• Health & Wellness – Medical, Dental & Vision
• PTO
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!