Patient Access Team Lead - Emergency - Memorial Hospital - Variable Shift - Full Time

Hours: Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Typically Sunday to Thursday, mid afternoon to about 1am. Hours may change based on business needs. Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $30.370 - $37.950 - $42.510 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do To provide day-to-day operational oversight and staff leadership in all aspects of patient access and patient accounting. Assume responsibility for premier service delivery to all customers and the timely release of a zero-defect billing product. Required Qualifications 3 Years experience in hospital registration, accounting, and/or business services with demonstrated above-standard performance. Preferred Qualifications H.S. Diploma or Equivalent Bachelor's Degree in a related field (or equivalent knowledge/experience in related field). Essential Functions Accurately prepares correspondence Composes correspondence, memos, presentations, flyers, spreadsheets, and other documents as requested. Researches and gathers data from various sources and generates special projects/reports/summaries. Report generation may involve analyzing statistics and preparing spreadsheets, databases or other documents. Follows established cash receipt policy and procedure for preparing department daily deposit Proficient in the use of computer applications to complete documents/work assignments Reviews and edits materials as requested Navigates the Sharp Intranet site. Defines, develops, and implements guidelines, processes, and procedures in a manner that facilitates the achievement of PAS and Sharp HealthCare goals/objectives. Objectively assesses Sharp HealthCare Institutional Care proposals, promotes System improvements and implements. Participates, as requested by Manager, on system integration forums. Communication Conveys commitment to positive communication and continuously demonstrates a positive and professional attitude to all internal/external customers and staff. Exemplifies professionalism and provides courteous assistance when greeting all customers and staff. AIDET and engage Demonstrates strong ability to remain serene during conversations with indignant customer or staff and initiates decisions for resolution. Creates innovative ideas and techniques that are appropriate when communicating with customers during both verbal and written interactions. Exceptional skills communicating with all levels of employees on complex or sensitive topics Conveys complex ideas clearly and efficiently in support of the learning process through thorough and complete knowledge of written grammar. Responds timely to voicemail, emails, or other correspondence. Keeps voicemail and email messages up to date when out of the office. Department efficiency and effectiveness Maintains organized and orderly patient/work areas throughout department. Orders supplies, forms and equipment, maintains stock per guidelines. Completes requisitions, work orders and obtains necessary authorizations. Manages and operates equipment safely and accurately including troubleshooting and calling for maintenance (e.g. fax, copier, printer). Manages department resources e.g. keys, badges, phones. Assists Coordinator with office moves, space modifications (including ergonomic evaluations) computer access. Assures timely, complete, and accurate collection of patient demographic, visit, and insurance information. Assures effective monitoring of productivity and account quality. ART form with in 24 hours. Human resource management Assist in maintaining appropriate staffing level within assigned area. OT used in area Assist in hiring qualified personnel by working with recruitment, performing interviews and making hiring decisions. Close of posting to hire 30 days Recognizes individual and team accomplishments and manages up as appropriate. Employee performance reviews, coaching, corrective action, and appraisals are prepared, with sufficient supporting documents, by the due date under the direction of, and in association with, the manager/Business Office Coordinator. Employee receives ongoing documented feedback regarding performance through counseling, and staff development in association with the manager/Business Office Coordinator. Self/Peer evaluation two weeks prior to due date Monthly 1-1Routinely disseminates pertinent information and instructional resources. QA feedback timely Robie Happy Half Hour Coaching Addresses employee concerns related to the work environment and process improvement. Rounding Log All other duties as assigned. Record management Ensures all employee files are properly maintained and secure according to JCAHO standards IPP/CBL/P&P/TB Audit files by Coordinator Maintains attendance cards and documentation. Advises manager/Business Office Coordinator and coaches employee according to standards Audit by coordinator Coordinates department time cards for timely submission and follows up on variances (payroll corrective action). Yes No Knowledge, Skills, and Abilities Knowledge of benefits, covered services, billing, and reimbursement procedures of all payor types, as well as working knowledge of the legal aspects of collection procedures, ICD-9 codes, national revenue codes, CPT codes, UB92 billing, medical terminology, JCAHO, Title XX II, and PSDA. Experience and knowledge of on-line patient accounting/registration systems with emphasis on the IDX hospital system. Demonstrated leadership experience and/or special projects motivating a group of people. Knowledge of and experience with Word Perfect, Excel and Power Point. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class Sharp HealthCare is a not-for-profit health care system based in San Diego, California, with four acute care hospitals, three specialty hospitals, three medical groups and a health plan. We provide medical services in virtually all fields of medicine, including primary care, heart care, cancer, orthopedics, women’s health, rehabilitation, robotic surgery and bariatric surgery. Sharp sets the community standard for exceptional care. Sharp Grossmont Hospital and Sharp Memorial Hospital have received prestigious Magnet recognition by the American Nurses Credentialing Center for excellence in nursing practices and quality patient care. At the heart of our organization are more than 18,000 affiliated physicians, nurses, staff and volunteers who are on a journey to make health care better for our patients and their families. It’s what we call The Sharp Experience – treating each person with dignity, compassion and respect, and using our clinical excellence and advanced technology to deliver the highest-quality patient care. We are dedicated to transforming the health care experience by making Sharp the best place to work, the best place to practice medicine and the best place to receive care in San Diego.