Service Desk & Facilities Lead
$56k - $70kPreferred Credit, Inc.
Service Desk & Facilities Lead
Job Category: Information Technology Requisition Number: SERVI001499
Posted: June 16, 2026
Full-Time
On-site
Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
Pay or shift range: $56,000 USD to $70,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description
Service Desk & Facilities Lead
Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday, 9:00am-6:00pm
COMPENSATION: Starting Pay $56,000 $70,000 per year. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
Who Will Shine In This Role
Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach.
What You'll Do
Service Desk Support
- Provides on-site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance.
- Delivers remote technical co-support for 200+ users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software.
- Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations.
Facilities Management
- Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment.
- Manages vendor relationships and contracts for building services, including cleaning, repairs, and security.
- Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks.
Collaboration and Communication
- Provides mentorship and guidance to employees on IT best practices and security awareness.
- Identifies process improvements to enhance IT support and facilities management efficiency.
- Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.
What We're Looking For
Must-Have Qualifications:
- Associates degree or equivalent experience and certification in a related field.
- Advanced troubleshooting skills for laptops, software, and IT systems.
- Strong knowledge of IT service desk management tools and endpoint security practices.
- Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.
- Valid Driver's License, reliable vehicle, and active insurance for occasional work-related travel.
Nice to have but not Required!
- Minimum of 2 years' experience in a supervisory or leadership role within an organization of 100+ employees.
- Minimum of 4 years' experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
- Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.
Location & Work Setting
- Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
- Schedule: Full-Time, MondayFriday 9:00am-6:00pm PST
- Work Setting: In-Office
- On-call rotation (1 week every 4 weeks)
Competitive Compensation & Benefits
- Starting Pay: $56,000 $70,000 per year.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
How To Apply
It only takes a couple of minutes! Submit your resume on our website at preferredcredit.com/careers.
Equal Employment Opportunity
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at View email address on click.appcast.io.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Preferred Credit, Inc.Vacancy posted 2 days ago
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